The player from Germany had experienced a delay in their withdrawal of 1,200€ which had been advertised to be paid quickly. Despite having been consoled by support, the withdrawal had not been processed. The Complaints Team had advised the player that withdrawal processing could take some time, and had requested a screenshot of the withdrawal request for further investigation. However, the player had reported that the payout was received. Consequently, the Complaints Team closed the complaint as 'resolved'.
Locowin Casino - Player's withdrawal experienced a delay.
Amount: €1,200
Locowin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Locowin Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
12 months ago
Translation
They advertise quick payouts and can't even adhere to that, I won 1200€ yesterday and withdrew it as TRX, the payout is still not there till today, support consoles me saying it can take up to 72 hours? Suddenly 72 hours, they advertise for quick payouts but then make people wait, well I'm used to other crypto casinos paying out in less than 15 minutes. This was my last time at this casino. I've been there for over 3 years and it's getting worse and worse at this casino.
Automatic translation:
Public
Public
12 months ago
Dear z3roxe10,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from Locowin Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
Public
Public
11 months ago
Translation
I received the payout, as soon as I threatened to get a lawyer, stay away from this casino.
Automatic translation:
Public
Public
11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, z3roxe10, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
