Locowin Casino - Player’s winnings from bonus play have been cancelled.

I played and hit big wins for a week. I was up 8000 usd when they during a automatik game put in 30 usd in my cashier without notice. Then The took away The 8000 usd and said I played with bonus cash and broke rules. They set me up

Freud behavior on their part because I keept winning. The stole my winning and this is not ok.

Dear Linda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and specify which bonus you played with? Please could you forward me the relevant communication between you and the casino? My email address is kristina.s@casino.guru. I would like to know which rule you breached allegedly.

Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your reply and emails. I see that the casino deleted your game history. Could you please advise if you at least have access to your bonus/cashier history? If yes, would you be so kind and forward it to me as well?

Thank you very much Linda for your cooperation so far. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Linda!

I will take care of your complaint from now on and I'd also like to invite representatives of Locowin Casino into this complaint in order to help us resolve the issue.

Hey!

Thanks Martin. They need to show what bonus I played with and the whole history around that day with the current game balance that day. I did not play with the bonus.

Also want to know why they deleted all history those days.

My will is a solution as I have always liked the Casino before.

Greetings

Wind

We would like to ask Locowin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.