The player from Germany has registered with OASIS (Self-Exclusion scheme). However, the casino accepted player’s deposits. We rejected the complaint because the player didn't respond to our messages and questions.
Locowin Casino - Player’s requesting a full deposit refund.
Amount: €798
Locowin Casino
Safety Index:Above averageSafety Index
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7.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I was officially self-banned by the Oasis in Hesse on August 1st, for example I made a deposit at XTip or Tipico, where I was immediately blocked and could no longer use my account, but I was still able to deposit over €750 at Locowin and gambling, I ask Locowin
immediately post the deposits back to my deposited account, I know my rights and know that I am entitled to the money.
By the way when I wrote to the support they were stubborn and told me they never found out that I wanted to be banned, when I asked for my money I was just told that there is nothing they can do for me, but now ban my game account because of ''Gambling Issue''
Automatic translation:
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2 years ago
Dear Larseehy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I’m sure that you are aware of the geolocation of OASIS operation:
"The OASIS player blocking system is being introduced in line with the provisions of the State Gambling Agreement (GlüNeuRStV), according to which legal online gambling is allowed throughout Germany."
Since you have chosen casino with Maltese license, it will be very difficult to resolve this case to your satisfaction. Have you informed the casino about your gambling problem?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
I didn't inform the casino about it, but the casino is a complete rip-off, my request was blocked directly and excuses were used, the casino is officially obliged to pay me back the money, I've already gambled away over €8000 there, in other cases it was money also refunded
Automatic translation:
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2 years ago
I do apologize but I'm not sure if I understand correctly. Have you informed this casino about your gambling problem, please?
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2 years ago
Translation
Yes, I informed the casino about it in live support
Automatic translation:
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2 years ago
Could you please forward any supporting evidence, such as screenshots of the relevant communication, or a live chat transcript to petronela.k@casino.guru? Thank you very much in advance.
