The player from Austria faced an issue where his deposits were being debited from his bank account but did not appear in his casino account. The Complaints Team advised that he should contact his payment provider to investigate the lost funds, as this was a standard procedure. Despite the player's claims of ongoing issues with the casino's functionality, he did not respond to follow-up inquiries from the team. As a result, the complaint was rejected due to lack of communication.
Locowin Casino - Player’s deposits are missing from the account.
Amount: €31
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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1 month ago
Translation
Deposits are debited from my bank account, but they never appear in my casino account!
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1 month ago
Dear auge88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted the payment provider already? Ideally, they should be part of the investigation.
Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Dear Kristina,
I deposited at another casino shortly before and it worked perfectly fine. So I don't think it's the payment provider's fault but the casino itself. In the comments about the casino, many customers describe the same problem.
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1 month ago
Thank you for your reply, auge88. Please check my previous message and follow the instructions. The payment provider needs to start an investigation of lost funds as this is a standard procedure. Since it can take up to a month to complete the investigation, I will set the timer for an additional 30 days. Save all communication with the payment provider regarding this issue and keep me updated.
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1 month ago
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It is also impossible to play in this casino. The machines are stuck. The website doesn't work. Everything crashes constantly and you are simply logged out. You can't log in anymore either.
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1 month ago
Do I understand correctly that you have lost access to your casino account? Do you have any remaining real money balance in your account?
