HomeComplaintsLocowin Casino - Player’s deposit seems to be lost.

Locowin Casino - Player’s deposit seems to be lost.

Amount: €500

Locowin Casino
Safety Index:Above average
Submitted: 12 Jan 2023 | Case closed : 21 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player deposited in the casino, but the transaction is displayed as ‚declined‘. The transaction seems to be lost. We closed the complaint because the player didn't reply to our questions.

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1 year ago
Translation

I deducted €500 on January 8th, 2023 and paid via astropay when I arrived at the casino on January 9th, 2023.


Since then I haven't received a booking and the transaction list says payment declined even though my bank deducted them. Locowin has been stalling me for days. 500€ are gone now, I would like to have them back!

Automatic translation:
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1 year ago

Dear Benjdall,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

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1 year ago

Dear Benjdall,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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