The player deposited in the casino, but the transaction is displayed as ‚declined‘. The transaction seems to be lost. We closed the complaint because the player didn't reply to our questions.
Locowin Casino - Player’s deposit seems to be lost.
Amount: €500
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deducted €500 on January 8th, 2023 and paid via astropay when I arrived at the casino on January 9th, 2023.
Since then I haven't received a booking and the transaction list says payment declined even though my bank deducted them. Locowin has been stalling me for days. 500€ are gone now, I would like to have them back!
Automatic translation:
Public
Public
1 year ago
Dear Benjdall,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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