The player from Germany is dissatisfied because they haven't received the cash back bonus. The player later decided they were no longer interested in our help, therefore we closed the complaint as per their request.
Locowin Casino - Player hasn't received a bonus.
Amount: €15
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello . I don't know if I'm in the right place here and if it's of any use at all. I still want to try it. I am registered with LOCO and I have deposited around €150 euros since January. But never received cash back on Mondays. Every time I asked Mondays chat (which is hell anyway) I got different answers. First it said . The system does it automatically and if I don't get one I'm not eligible. The week after that it was every 2 weeks. I asked again today. After being kicked off the line 4 times before it was my turn it is kind of unnerving. The lady today told me . I supposedly got it (she said 3 dates) I'm sure I never got any. But since I don't have dementia yet, I can remember the last assembly very well. Since there was never a credit on it on Mondays and I had waited every time. As I said, I got a different answer each time. But the answer today hits me. Not that it's big money. But the fact that you are trying to convince me that I have received it is a cheek. That's why I'm writing. Am I in the right place with my request or is that not a problem that belongs here? 12:13 p.m
Automatic translation:
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2 years ago
Dear bobobot,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that you have met all the requirements stated in Bonus T&Cs (point 2.3) to qualify for this bonus?
Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Difficult . I think there may have been some overlap with the bonuses but not that much. So I'm going to close the case for myself. I just won't deposit there anymore Good is . The support is an impertinence. Above all, the waiting times are... if you make it to that point at all and don't get knocked out of the line beforehand. It's not worth answering for ready-made phrases what LOCO calls. In this sense, I thank you for the help. Take care, above all keep it up, thank you 👍👋
Automatic translation:
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2 years ago
Thank you very much for your reply and email, bobobot. Since you are no longer interested in our help, I will now close your complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
