The player has been accused of breaking the T&Cs by playing a restricted game while completing bonus wagering. Casino didn't respond.
Locowin Casino - Player has been accused of playing a restricted game.
Black points: 55
Amount: €990
Locowin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Locowin Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
4 months ago
Public
Public
3 years ago
Translation
Hello, I deposited 50 euros with a 100 percent deposit bonus at the mentioned site. Then I had 100 euro bonus miles available. I came to over 1000 euros and wanted to withdraw ... did not work because the wagering requirements were not met ... so far so good ... continued playing until everything was implemented and activated ... then paid out and then the message came I had violated the bonus conditions because och razors Shark would have played ... that can't be legal ... the money was collected in full and only the deposit amount of 50 euros was left in the account ... Greetings Nils
Automatic translation:
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3 years ago
Dear Nils,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We think that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering.
Could you please advise if it was your first redeemed bonus in this casino?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Nick
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3 years ago
Translation
Hello Nick,
Yes, it was the 1st redeemed bonus and at no point did I realize that I was violating the terms and conditions, as I could play without any problems and was even shown how much I still had to wager to convert the bonus into cash ... Dear Greetings Nils
Automatic translation:
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3 years ago
Thank you Nils for providing additional information regarding the case. I will now forward your complaint to my collegue Viliam who will be assisting you from now on.
Wish you best luck.
Regards,
Nick
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3 years ago
Hello Nils,
I looked at your complaint and will do my best to help you. I would like to invite Locowin Casino into this conversation. Casino, can you please specify what is the problem in this case?
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3 years ago
We would like to ask the Locowin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
