LiveScore Bet Casino - Player’s account has been blocked after winnings.

I tried logging in to my account after winning huge and I just received a message that my account have been disabled and I can't login,so I contacted the customer care and they gave a false claim that I have multiple accounts which I believe I don't,I only have single livescorebet account,all I know is they don't want me to withdraw my money and I can't let that slide they must pay me my money because I believe I don't have multiple accounts

Dear josiahjames907,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LiveScore Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you previously completed the KYC verification in the casino?
• What games did you play to accumulate your winnings? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I used the account for almost a month and it was banned on June 9th

Yes my brother have an account with livescorebet but that doesn't relate to my account

Yes I completed my KYC

I do bet on sports

No it was from my deposited funds not bonus

Thank you for your reply, josiahjames907. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear josiahjames907,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.