The player from Brazil had trouble with the casino not verifying his account, which prevented him from withdrawing his funds. The player claimed that the casino had already checked his documents but still hadn't released his withdrawal. We attempted to investigate the issue and asked for additional information and correspondence between the player and the casino. However, the player did not respond to our queries. Consequently, we were unable to further investigate and had to reject the complaint.
LiveBet Casino - Player suffers from a delay in account verification.
Amount: 23,000 R$
LiveBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
LiveBet Casino has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
Translation
This casino doesn't verify the account and doesn't allow withdrawals. Stay away from it! My funds are stuck without being able to withdraw.
Automatic translation:
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11 months ago
Dear edservidor,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Could you please list which documents you have already provided and when exactly did you send the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
- If there is any correspondence between you and the casino, please forward it to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
The casino has already checked, but it does not release the withdrawals.
Automatic translation:
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11 months ago
Translation
They already checked after I complained here, but they didn't release the withdrawal.
Automatic translation:
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11 months ago
Have you received any recommendations from the casino support on how to proceed?
Could you please forward your correspondence with the casino to my email at tomas@casino.guru ?
I'll await your response.
