LiveBet Casino - Player's withdrawal and winnings delayed.

Requested a withdrawal in October for 800 Euro but was requested to send in additional documentation, despite my account already being verified. I promptly provided the additional documentation. About 2 weeks later my account eventually got re-verified and so I was finally able to re-request my withdrawal of 800 Euro on November 1st. Nearly 3 weeks later and the withdrawal is still pending on the account despite attempting to get more information on live chat multiple times. The withdrawal amount is for 800 Euro and there is another 778.58 Euro on my account which I cannot request a withdrawal for until the initial 800 Euro withdrawal has been processed, hence the disputed amount of 1578.94 Euro.

Dear Adam353,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LiveBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Adam353,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.