LiveBet Casino - Player requests a deposit refund.

I informed LiveBet on 23rd June I had a gambling problem via their customer chat and then again by email and asked them to permanently close my account.

They continued emailing me promotions. As a problem gambler I succumbed. They allowed me to deposit the above amount after informing them I have a problem and asking for my account to be closed.

Dear kmfisher1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LiveBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account currently accessible to you?
• After you requested a self-exclusion in the casino on the 23rd of June, was your account closed, but was later reopened?
• When exactly have you sent the email request for self-exclusion, and when did you deposit in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I requested self exclusion due to a gambling problem on 23rd June 2023. I have the email as proof.

Live bet continued to send me marketing and my account remained open. They never closed it. I was able to deposit over $450 yesterday 16th July 2023.

Thanks for the explanation.

Could you please send me the email you sent to the casino as well? My email is tomas@casino.guru

I'll await your reply.

Dear kmfisher1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already emailed it to you

I am sorry for overlooking your email and for the delayed response.

Have you send the email with the self-exclusion request from your registered email in the casino? I'll await your reply.

Dear kmfisher1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.