LionSpin Casino - Player struggles with account verification requirements.

I’m trying to verify my account with this casino, I have submitted my driver license and newly issued ID has all details and they rejected both and asking for passport copy. I’m confused why would they ask for passport when in have submitted valid IDs.

all copy were taking direct from the camera and uploaded to my casino account and clear.

Dear Alprince2001, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Thank you. Yes all my documents were clear detailed and last one submitted 1 day ago and it was my civil ID and before it was a driver license.

Thank you for the screenshot. Kindly keep in mind that the casino is eligible to require additional verification documents if necessary. Could you please confirm if you provided the copy of your passport to LionSpin?

I didn’t yet. But if I will, I will be covering the passport number.

Please you can close this, as I have closed my account with them.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.