Dear CasinoGuru,
Thank you for your response.
Please note that we were waiting for updates and the document provision from the Player from June 19, 2024. The Player last contacted us on June 20, 2024, without providing specific dates for submitting the requested documents, after which he disappeared.
There were no updates from the customer, therefore, we considered it an evasion of KYC.
On July 19, 2024, our Verification department notified the customer of our final decision on his case following our Terms & Conditions. Unfortunately, the customer ignored our email message and only reached out on August 24, 2024, asking why his balance had been canceled. Then he disappeared again and only contacted us on October 15, 2024.
At this point, three months had passed since the request for documents, and a decision had already been reached.
Please note that all bets and winnings have been canceled due to the lack of KYC documentation following this rule:
"In case of refusal or evasion of the KYC/AML terms (provision of forged, edited documents, non-provision of documents etc.), LionSpin has the right to charge from suspended LionSpin Account monthly maintenance fee in an amount of 100 (one hundred) EUR, cancel wholly or partially the Client's bets, winnings and Bonuses on all LionSpin accounts, refuse to return the deposited funds, block the LionSpin Account, compensate all costs incurred from the balance of the Client . If Client’s LionSpin Account remains suspended for more than 365 (three hundred and sixty five) days and/or the balance is 0 (zero) EUR, no further charge will be incurred and we may close your LionSpin Account at our sole discretion."
Kindly note that the rule "We reserve the right to suspend the LionSpin account indefinitely and cancel all previously placed bets, bonuses and winnings if the requested documents are not provided within six (6) months" does not apply to this case.
Please note that our LionSpin casino protects itself from risks associated with non-compliance with KYC/AML requirements. In case of violations by the user, the company is entitled to take strict measures, including withholding funds, account blocking, and account closure if necessary.
Thank you for your understanding.
Best regards,
Lionspin Casino Team
Dear CasinoGuru,
Thank you for your response.
Please note that we were waiting for updates and the document provision from the Player from June 19, 2024. The Player last contacted us on June 20, 2024, without providing specific dates for submitting the requested documents, after which he disappeared.
There were no updates from the customer, therefore, we considered it an evasion of KYC.
On July 19, 2024, our Verification department notified the customer of our final decision on his case following our Terms & Conditions. Unfortunately, the customer ignored our email message and only reached out on August 24, 2024, asking why his balance had been canceled. Then he disappeared again and only contacted us on October 15, 2024.
At this point, three months had passed since the request for documents, and a decision had already been reached.
Please note that all bets and winnings have been canceled due to the lack of KYC documentation following this rule:
"In case of refusal or evasion of the KYC/AML terms (provision of forged, edited documents, non-provision of documents etc.), LionSpin has the right to charge from suspended LionSpin Account monthly maintenance fee in an amount of 100 (one hundred) EUR, cancel wholly or partially the Client's bets, winnings and Bonuses on all LionSpin accounts, refuse to return the deposited funds, block the LionSpin Account, compensate all costs incurred from the balance of the Client . If Client’s LionSpin Account remains suspended for more than 365 (three hundred and sixty five) days and/or the balance is 0 (zero) EUR, no further charge will be incurred and we may close your LionSpin Account at our sole discretion."
Kindly note that the rule "We reserve the right to suspend the LionSpin account indefinitely and cancel all previously placed bets, bonuses and winnings if the requested documents are not provided within six (6) months" does not apply to this case.
Please note that our LionSpin casino protects itself from risks associated with non-compliance with KYC/AML requirements. In case of violations by the user, the company is entitled to take strict measures, including withholding funds, account blocking, and account closure if necessary.
Thank you for your understanding.
Best regards,
Lionspin Casino Team