LionSpin Casino - Player's deposit has been misplaced.

Hello, please help me recover my money, they said they were going to refund my deposit because there was an error, but it has been two weeks and my money is still trapped with them

I made a deposit via astropay, astropay said everything was okay, but the money never appeared on the Casino website

Dear Caniggia2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Hello thanks for the answer, it was the first time, astropay sent the money to the Casino, I have the chat messages, the Casino does not know where the money went and they do not return it, the first time this happens to me and I have an account in more than 200 casinos

Hello thanks for the answer, it was the first time, astropay sent the money to the Casino, I have the chat messages, the Casino does not know where the money went and they do not return it, the first time this happens to me and I have an account in more than 200 casinos forwarded the vouchers

-R$ 200,00

Depósito

LionSpin

Referência ID

62571263

Dear Caniggia2021 and Casino Guru,

Please be informed that the issue with the deposit is resolved for now and the funds are on the Player's balance.

As we can see in our system, the Player's account was self-excluded before the issue was resolved. In such a situation we can open the account so that the Player can withdraw his funds and then the account will be closed again.

If you have any additional questions, feel free to contact us.

Best regards,

LionSpin team

Please reopen so I can withdraw to astropay, and thank you for your efforts to resolve the issue.

Thank you, Caniggia2021, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Hello, thank you for your commitment, the money has already been withdrawn via astropay, I appreciate the commitment of Casino guru and the honesty of Casino Lionspin, case Solved.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Caniggia2021, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru