Linebet Casino - Player’s withdrawal is blocked by KYC verification.

我在提款时触发了KYC，现在游戏无法播放。我有4663的总存款，但我的账户目前是6450，我不能提款。当我将其发送到我的电子邮件时，他们总是说他们无法收到我的电子邮件发送的信息。我把它发送到另一个电子邮件地址，他们说他们需要注册电子邮件地址。但是，我将其发送到注册的电子邮件地址，并说我无法收到它。无论如何，我目前不愿意验证我的KYC，这使我无法提款

Dear qq786715019,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Do I understand correctly that the only obstacle between you and the winnings is uploading your personal documents needed for verification? Is there any relevant communication that you'd like to forward to me? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have sent KYC to their designated email address. But the casino refused to acknowledge receiving this email. I can forward my email with him to you. I hope you can help me.

Dear qq786715019,

I appreciate your efforts in forwarding emails. Kindly send the requested documents in the proper format and CC me (petronela.k@casino.guru) upon sending. I'm interested in confirming the successful delivery of the email.

Thank you.

Dear qq786715019,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.