HomeComplaintsLinebet Casino - Player’s account has been blocked.

Linebet Casino - Player’s account has been blocked.

Black points: 336

Amount: €1,000

Linebet Casino
Safety Index:Above average
Submitted: 12 Nov 2020 | Unresolved : 09 Mar 2024
Unresolved Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

9 months ago

The player from Montenegro had his account blocked without any explanation.

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4 years ago
Translation

today my account in the Bookbet betting shop was closed, I received an email about it from some of their verification services, the amount of 1000 euros is in detail

Automatic translation:
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4 years ago

Dear borko,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. When exactly has your account been closed? Do I understand correctly that it was during the KYC verification process?

Did the casino provide any explanation? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, or post it here.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

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4 years ago
Translation

This way, I played with them for about a month.

During that time I raised my account to about 1000e, I mostly played live football games GG and does not give a home or away goal. For no reason I first noticed that the odds are unrealistically changed and drastically reduced as soon as I log in, a disaster. For that reason, I soon stopped playing and asked for the withdrawal of a small amount of 150e, but I was disabled and sent to verify the account at security@linebet.com. It then lasted a full 2 weeks, a dozen emails with sending personal documents, home accounts , selfies with personal documents .... horror.

Until yesterday when I received an email that my account was closed, with some strict explanation.

That's right, all I ask of them is that they pay me for my honestly played money

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4 years ago

Borko, could you please forward me the email from the casino? My email address is kristina.s@casino.guru. Thank you in advance.

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4 years ago
Translation

for account verification was this email security@linebet.com

and when opening an account this no-reply@linebet.com

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4 years ago

Borko, what I ment was, that I would like to see the communication (messages and/or emails) that the casino sent you. Would you be so kind and forward those messages to me?

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4 years ago
Translation

how do i deliver the correspondence to you, as a screenshot?

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4 years ago

Screenshots will work just fine, thank you very much.

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4 years ago
Translation

I have a problem, because I can't send pictures via this link

Is it possible in another way

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4 years ago

Please, send it to my email address kristina.s@casino.guru.

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4 years ago
Translation

I sent pictures

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4 years ago

Thank you very much Borko for your email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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4 years ago
Translation

Thank you in advance, I hope it will be successful

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4 years ago

Hello Borko.


I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

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4 years ago

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.


Dear Borko.


I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 


Best regards, Jozef

jozef.k@casino.guru

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