Lincoln Casino - Player has experienced a technical glitch.

playing the big time game . had a glitch in the service,several weeks ago .. thought it might be resolved, through cus service.. no help ,, what ha happened during my play . at $2.50 a spin i hit the big time with three symbols,, then it goes into anotherscreen where you customize your car. it let me pic the paint.. but that is as far as the game would let me go it would just freeze. i tried many things to reset the game and cus service.. wich told me to cear browsing history and send a picture of the screen , iwas experiencing.. yes itt reset.. but i lost my rewarded spins.. cus service aniyiahh told me to clear the cache and i did .. but i lost the rewards .. at $2.50 a spin ... I asked for the Gen manager tey said I could not talk diretly with any one .only to a cus serv.senoir agent.. named lester.. nothing was resolved ,,he offered $2.50 as a good jester to my account... [what a joke ] really! sorry cus tomer service i spend hundreds od dollars a week and heave been playing for years with lincoln casino.eu.. i do not recomend this casino

there fore iam out... I rate this a 1 star service out of five

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru? Could you clarify if any promotional offer has been active at the time of the technical issue?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

dont worry .. im done with them .. will be cancelling our buis at the end of the week

Additional comments from the player:

"don't play lincoln casino . they good as long as you keep depositing .. but when their software breaks down .. you could loose potentially a lot of money.. i did at $2.50 a spin on the big time game .. i guess they figured i would win some $$"

Hello Robert,

Do I understand correctly that you wish to close this complaint?

Dear Robert,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.