Limitless Casino - Player lost winnings due to unclear wagering requirements.

Unlike Brangocasino, Casinoxtreme, Yabbcasino, etc., LimitlessCasino is the ONLY one that removes the extra money from free spins once you have met the wagering requirements before placing a withdrawal request. Because of this, it is necessary to keep an eye on your balance with every spin as it can suddenly drop to 50 dollars if you have been lucky and won. Unfortunately, I missed checking my balance for just 1 second, and suddenly I was down to 45 dollars. Considering the minimum withdrawal requirement is 50 dollars, I ended up losing everything after that. All because I did not receive any notification that I had fulfilled the wagering requirement. It's absolutely necessary to monitor every single spin to see if you are maintaining over 50 dollars and have not yet met the wagering requirement.

Dear Daftpunk5,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience in Limitless Casino.

Could you please explain if the casino confiscated any of your winnings?

Do I understand you played down the remainder of your balance after the wagering of the bonus was complete?

Sadly, since you have played your winnings, I’m afraid we are out of options to help

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Tomas

Hi Thomas! Yes, because I forgot to check my bonus balance of 1.2 spins, I missed that I converted the free spins because I had time to go from 60 dollars to 45 (Otherwise it is 50 because that is the highest and smallest you can withdraw with such free spins) So in frustration i played $1 blackjack hoping to get back to 50. finally i was down to $30 so i bet 20 and won, at least i thought. Unfortunately, you weren't allowed to play black jack with the bonus money, so my 50 dollars disappeared.. But I buy that, on the other hand, I don't buy that this casino is the only one that doesn't give the player a chance to know when the turnover requirement is met, (e.g. with a notice ) or at least do like casino brango and casinoextreme by removing the extra money AFTER sending a withdrawal request instead of before. Completely uncaring and uncomprehending customer service as well. 100 points to this casino.

Dear Daftpunk5,

Could you please specify what was the bonus you received? Was it a free spins no-deposit bonus? If you have a screenshot or a link to the bonus, please share with us this information.

Do I understand you played blackjack after the wagering of the bonus was complete?

Do I understand correctly the reason given to you by the casino why your winnings of 30 or 50 USD were confiscated is due to you playing a restricted game while your bonus was active?

I'll await your reply.

Dear Daftpunk5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.