LiliBet Casino JP - Player’s winnings have been confiscated.

My balance of 2.5 million yen was forfeited for violating the terms and conditions.

I deposited 50,000 yen and received a 50,000 yen welcome bonus.

Since it was a separate type of bonus, I wagered the 50,000 yen of real money on sports betting. While doing that, I played slots with the 50,000 yen bonus, which turned into 300,000 yen in real money. Later, the sports bet hit, and I made 100,000 yen, bringing the total to 400,000 yen.

With this 400,000 yen, I continued playing slots and my balance grew to 2.6 million yen. After that, I checked the bonus terms and conditions and found out that purchasing free spins was prohibited, so I contacted support.

When I asked support, they told me that buying free spins with the bonus money was a violation of the terms and conditions, and that my winnings might be confiscated when I tried to withdraw. They also confirmed that there was no issue with the sports bet placed with real money.

Later, support informed me that due to the violation of terms and conditions, the bonus would be canceled and 2.5 million yen would be confiscated. They said the remaining 100,000 yen would be converted to bonus money, and if I complied with the terms and traded up to 1.5 million yen, they would allow me to withdraw this time only.

I understand the confiscation of the 300,000 yen bonus, but I don't understand why the other 2.2 million yen, which was played with real money, is also being confiscated. Moreover, I don't understand why the 100,000 yen is being converted into bonus money.

Despite discussing with support, my opinion was completely disregarded. I even requested to withdraw just the initial 50,000 yen I deposited, but they refused. The way they spoke was very rude and unpleasant.

Even after more than three business days, there has been no update on the KYC, so I believe they never intended to allow withdrawals in the first place.

I've seen similar complaints on social media, so everyone should definitely avoid this casino.

Hello ggg666,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LiliBet Casino JP. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward your full betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Please note that all bonus conditions apply if you have an active bonus not only when you use the bonus balance and if you did breach the bonus terms, the casino can confiscate any winnings generated.

Looking forward to your answer.

Regards,

Nick

I haven't completed KYC for my account yet. No matter how many times I try, it always comes up as incomplete, and when I asked support, they told me to wait 3 business days.

It is possible to check the history, but since Lilibet does not have a download function, it cannot be transferred.

The last time we spoke was June 4th.

I didn't need the bonus anymore, so I asked them to let me withdraw the 50,000 yen. But it was no use.

Hello ggg666,

Isn't it possible to simply make a screenshot of the betting history where you purchased the bonus feature with bonus money?

It's hard to understand, but this is it.

I buy bonus features for the first 50,000 yen or so and the last 200,000 yen or so.

Hello ggg666,

According to the casino terms, any bonus buys are prohibited and the balance may be confiscated. Also as stated above, once a bonus is active, the rules applies until the wagering is finished no matter if you have used real money or bonus balance to play with.

Unfortunately, there is nothing we can do in this case as you have breached the casino terms.

Is there is anything else we could assist you with? If not, we will be forced to reject the complaint.

Regards,

Nick

Dear ggg666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.