HomeComplaintsLightCasino - Player is struggling to withdraw his winnings.

LightCasino - Player is struggling to withdraw his winnings.

Amount: €500

LightCasino
Safety Index:High
Submitted: 11 Nov 2020 | Case closed : 17 Nov 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 years ago

The player from Germany has requested a withdrawal. Unfortunately, it has been pending due to unfinished verification. We ended up rejecting the complaint because it was not justified.

Public
Public
3 years ago
Translation

Do not recognize bank statements as proof of address (each of the over 50 casinos has previously recognized this) want me to apply for a registration certificate at the office do everything so that you do not have to pay out purer fraud

Automatic translation:
Public
Public
3 years ago

Dear Davor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand it correctly that providing a proof of address seems to be the only obstacle standing between you and your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
3 years ago
Translation

Passport with which I can travel all over the world a bank statement and a leash card are not enough hahahhahaha *** but your mothers you bloody cheats this is pure chicane to prevent the players from paying out money NOTHING else is behind it. Tomorrow I will file a complaint with the police about theft ubd with this notification to get my payment back from ser bank

Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago

Thank you very much, Davor, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public
Public
3 years ago

Hi Davor,

I looked at your case and understand the situation. I will contact the casino and see what can be done.

Public
Public
3 years ago

Dear everyone,


Allow us to clarify the case for all the sides involved:


We would like to point out that all of our customers go through a KYC procedure and depending on the circumstances, we may carry out a standard or enhanced due diligence procedure. This does not mean in any way that the player will be left out without a chance to take his winnings out.


What is most important is that both sides are cooperative in order for the verification to go as quickly as it can.

However, our customer was not patient enough and he already got his account closed after he played his balance.


We would like to apologise for any inconveniences.


Best regards,

LightCasino Team

Public
Public
3 years ago
Translation

I give a shit about this ********** that is pure fraud. I have already closed my account

Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago

Thank you LightCasino Team for the reply.

Dear Davor,

I'm afraid if you played away your balance, there is nothing I can do to help you. I can only recommend you to be more patient in the future and provide the documents the casino needs to verify your account.

Best regards,

Peter

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news