The player from Germany has requested a withdrawal. Unfortunately, it has been pending due to unfinished verification. We ended up rejecting the complaint because it was not justified.
LightCasino - Player is struggling to withdraw his winnings.
Amount: €500
LightCasino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Do not recognize bank statements as proof of address (each of the over 50 casinos has previously recognized this) want me to apply for a registration certificate at the office do everything so that you do not have to pay out purer fraud
Automatic translation:
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4 years ago
Dear Davor,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.
Do I understand it correctly that providing a proof of address seems to be the only obstacle standing between you and your winnings?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
Passport with which I can travel all over the world a bank statement and a leash card are not enough hahahhahaha *** but your mothers you bloody cheats this is pure chicane to prevent the players from paying out money NOTHING else is behind it. Tomorrow I will file a complaint with the police about theft ubd with this notification to get my payment back from ser bank
Edited by a Casino Guru admin
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4 years ago
Thank you very much, Davor, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hi Davor,
I looked at your case and understand the situation. I will contact the casino and see what can be done.
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4 years ago
Dear everyone,
Allow us to clarify the case for all the sides involved:
We would like to point out that all of our customers go through a KYC procedure and depending on the circumstances, we may carry out a standard or enhanced due diligence procedure. This does not mean in any way that the player will be left out without a chance to take his winnings out.
What is most important is that both sides are cooperative in order for the verification to go as quickly as it can.
However, our customer was not patient enough and he already got his account closed after he played his balance.
We would like to apologise for any inconveniences.
Best regards,
LightCasino Team
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4 years ago
Translation
I give a shit about this ********** that is pure fraud. I have already closed my account
Edited by a Casino Guru admin
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4 years ago
Thank you LightCasino Team for the reply.
Dear Davor,
I'm afraid if you played away your balance, there is nothing I can do to help you. I can only recommend you to be more patient in the future and provide the documents the casino needs to verify your account.
Best regards,
Peter
