Librabet Casino - Player's Withdrawals Cancelled and Limited.

A few months ago, I deposited 700 dollars in crypto (USDT) into this casino, I was fortunate and managed to accumulate around 1480 dollars and attempted to withdraw the money.

From the get-go, they gave me a lot of problems with withdrawals and only allowed me to withdraw 500 dollars at a time, which took over 10 days to come through.

I've tried withdrawing the remainder of the fund by making two transfers of 500 and 480 dollars respectively, but after dutifully waiting for a week, they cancelled both withdrawals.

I've contacted their chat support numerous times without much success, as they claim to be ignorant of the issue due to them not being part of the finance department. Unfortunately, they did not assist with connecting me to said department either... Other times they merely instruct me to try a different browser or to simply wait for 24 hours... However, it doesn't work, they won't let me withdraw my own money.

On the last occasion, they suggested I withdraw to a bank account, yet I don't have a bank account in the first place. I deposited in USDT and I want to withdraw in the very same USDT.

I suspect that Librabet is endeavoring to take my money, hence why I'm here appealing for help.

Dear Josev,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Librabet Casino.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is there any withdrawal currently pending on your account?
• Could you please forward your correspondence about the issue to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas, thanks for the response, I will try to answer everything:

My account has not been verified but the casino has never asked me for any documents. I have no problem verifying my account if required.

The problem with withdrawing is only with my account, not an internal problem with the casino.

There are currently no pending withdrawals as the casino canceled both of my withdrawals and I am not allowed to make another one. When I try, I receive an error message "6321 : Withdraw action is restricted by group" I send you a screenshot about this error

Regarding your last question, I'm not sure I understand what you need me to send to your email... Can you rephrase the question?

Thank you.

Can you help me? I don't think anyone has read my message.

Thanks for your patience.

To rephrase my question, I wanted to ask you about the communication between you and the casino where you discussed the issue with support. Please send me any recent chat transcript or email exchange where you discuss the issue with the casino.

I hope that clarifies my request.

I'll await your message.

Ok, I'll send you some screenshots with the support chat. Unfortunately, I didn't take screenshots of everything you talked to them this month.

Today, after a month trying to withdraw my money, they asked me for my documentation... I hope this is resolved soon. Thank you.

Thank you very much, Josev, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Josev,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Librabet Casino representative to join this conversation and participate in resolving this complaint.

Dear Librabet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear all,

Thank you for reaching out!

We have checked the situation and noticed that the withdrawals have previously been canceled due to the fact that the verification had not yet been completed at the moment. As of now, the account is verified. Please be informed that the first withdrawal in the amount of 500 USD has been paid out successfully. Feel free to request the withdrawal of the remaining balance if you wish to do so.

Sincerely,

LibraBet Administration

Hello Josev,

Did you manage to request a withdrawal of the remaining balance?

I am looking forward to your response.

Well, the first thing I want to say is that I spent a month trying to withdraw my money and Librabet never asked me to verify my account... It's annoying to read the excuse that I couldn't withdraw because the verification had not been completed.

In any case, it is true that I have already been able to withdraw 500 euros and I still have some money in my account and I am going to continue betting, so I am not going to withdraw it at this moment.

If you have problems in the future, I trust you can reopen this case.

Thank you very much casinoguru, Tomas and Stefan.

Thank you, Josev, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

For now, I think we can say that my problem is solved. In the future, if I cannot withdraw the rest of the money or have any problems, I will reopen this complaint.

Thank you so much.

Dear Josev,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru