The player from the United Arab Emirates has been waiting for over two weeks for a withdrawal of more than $4,000, following a month-long wait for account verification. Despite repeated inquiries, the player receives no updates or payment.
Librabet Casino - Player's withdrawal has been delayed.
Amount: $4,373
Librabet Casino
Safety Index:Very highSafety Index
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9.3
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Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 17m 57s
Case summary
42 minutes ago
Public
Public
19 hours ago
I have been withdrawing from the site for 19 days. No payment has been made to me yet. I have more than $4,000 on the site. I cannot wait that long with this limitation and time.
Before this, I was waiting for a month for confirmation. After verification, I haven't received any payment for almost 20 days. Every time I call them, they say it will be done soon. But there is no news.
Public
Public
4 hours ago
Dear Abedpilot,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?
Have you passed the full KYC verification?
Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
