The player from Switzerland has been waiting for a withdrawal that was approved on October 18th, but has yet to receive the funds after a month. Despite multiple inquiries to support, the responses remain unhelpful, stating they are "working on it."
LevelUp Casino - Player's withdrawal has been delayed.
Amount: 722 CHF
LevelUp Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 51m 18s
Case summary
8 minutes ago
Public
Public
15 hours ago
Translation
On October 18th, my withdrawal was approved.
Since today, I have been waiting for my money. I have contacted support multiple times. The response is always the same: "We are working on it and will get back to you." I have also requested and sent my account statement twice. Still no money received.
Automatic translation:
Public
Public
3 hours ago
Hello Laziale99,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LevelUp Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
