HomeOnline casinosLevelUp Casino Review

LevelUp Casino Review

avatarAyberk A.
Last updated 10/2026
Safety Index
8.2
User feedbackGood
37 reviews
avatarAyberk A.
Last updated 10/2026

Read our LevelUp Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio
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Pros and cons

  • Deposits and withdrawals via cryptocurrencies
  • Live chat support is available 24/7
  • Huge selection of game providers
  • Various responsible gaming options available
  • Live dealer games are available
  • Customer support via phone is not available

Casino screenshots

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In-depth review

Before you sign up at LevelUp Casino, here is what our team of casino experts found. We used our casino review methodology to look at what it offers and how it measures up. A range of factors, including the casino's Terms and Conditions, licenses, player complaints, support, and limits, were all checked by our team. This helped our reviewers see how safe and fair this casino really is.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. LevelUp Casino received a High Safety Index of 8.2, which means it ranks well for fairness and safety. It is a great pick for most players. Take a look at our full LevelUp Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index of LevelUp Casino – Is it fair and safe?

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the LevelUp Casino Terms and Conditions as part of our review of LevelUp Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.

LevelUp Casino is a big online casino based on our estimates or collected information. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

Based on our findings, no important casino blacklists feature LevelUp Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

Taking into account all factors in our review, LevelUp Casino has scored a Safety Index of 8.2, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Note: As far as we are concerned, LevelUp Casino is related to 2 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of LevelUp Casino.

Reviewing the T&Cs of LevelUp Casino

As part of our review, we read each casino's Terms and Conditions and check how fair they are. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of LevelUp Casino to be somewhat unfair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints about LevelUp Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 0 black points.

User feedback and reviews of LevelUp Casino

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

The user satisfaction feedback of LevelUp Casino shared by 37 users has resulted in a Good User feedback score. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Licenses and company information

LevelUp Casino is owned by Novatrix S.R.L., and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.

LevelUp Casino was licensed by regulatory authorities in these specific countries or geographic areas: Comoros (Anjouan Gaming), New Brunswick (Tobique Gaming Commission).

Payment options, withdrawal limits and win limits

LevelUp Casino supports 18 deposit methods. This includes: Neteller, Skrill, Mastercard, VISA, Neosurf, Bitcoin (BTC), Bank transfer, Interac, Coinspaid, Dogecoin (DOGE), Bitcoin Cash (BCH), Tether (USDT), MiFinity, Ripple (XRP), Solana (SOL), Tron (TRX), Litecoin (LTC), Ethereum (ETH).

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
EUR 3,000 per day EUR 250,000 per spin
EUR 7,500 per week
EUR 15,000 per month
USD 3,000 per day
USD 7,500 per week
USD 15,000 per month
CAD 3,000 per day
CAD 7,500 per week
CAD 15,000 per month
AUD 3,000 per day
AUD 7,500 per week
AUD 15,000 per month
NZD 3,000 per day
NZD 7,500 per week
NZD 15,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. Languages and customer support options available at LevelUp Casino are displayed in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
German Yes Yes Yes24/7
French Yes Yes Yes24/7
Norwegian Yes Yes Yes24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at LevelUp Casino, managing your account, withdrawals, or other matters. According to our tests and collected information, LevelUp Casino has a good customer support.

Slots and casino games at LevelUp Casino

Players can enjoy these types of casino games at LevelUp Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 131 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, MrSlotty, Relax Gaming, Betgames, Bullshark Games, Lucky Games, Jelly, Turbo Games, Platipus, Slotopia, Suits & Royals, Lucky Streak, Amigo Gaming, Trusty Gaming, Wildcat Gaming, Mancala Gaming, Boomerang Studios, NetGaming, Slightly Edgy, Black Cat Games, Galaxsys, Fish & Chips Games, Flatdog, Reevo, Bitpunch, Enjoy Gaming, Zerplaay Games, Mascot Gaming, Four Leaf Gaming, Hazzo Games, Amusnet, JACKTOP Live Dealer, PG Soft (Pocket Games Soft), Reel Play, Ela Games, Pineapple Play, 100HP Gaming, Neotopia gaming, JINX Gaming, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Kitsune Studios, 3 Oaks Gaming, Pragmatic Play POP, CT Interactive, Shady Lady, Games Global, Reel Web (Playtech), Winfinity, 4ThePlayer, Tornado Games, AceRun, Smartsoft Gaming, Formula Spin, Swintt, SpinOn, Backseat Gaming, Lakka Studios, Bulletproof Games, Ad Lunam, Reflex Gaming, Mad Hat Games, Ace Roll, Spribe, Gamomat, Foxhound Games, TrueLab Games, Betora games, NowNow Gaming, Bang Bang Games, Champion Studio, Onlyplay, R3SPIN, Penguin King, Nucleus Gaming, VoltEnt, Gamebeat, Good Times Studios, Koala Games, Fugaso, Plati+, Felix Gaming, Live Vegas, Aloha Gaming, Retro Gaming, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, InOut, PatePlay, 155.io, Clawbuster, Electric Elephant, Triple Cherry, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Orbital Gaming, Ka Gaming, Dreamspin.

LevelUp Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 17 bonuses from LevelUp Casino:

  • 40 FREE SPINS on Hold My Beer (TrueLab)
  • 40 FREE SPINS on Dr. Rock & Creepy Monster (TrueLab)
  • 50% up to C$600 and 50 extra spins
  • 50% up to C$600
  • 100% up to C$400 and 50 extra spins
  • 125% up to $700 and 50 extra spins
  • 35 EXTRA SPINS on The Aristocrats (Betsoft)
  • 150% up to $1,000 and 50 extra spins
  • 50 EXTRA SPINS on Serengeti Sunrise 2: Magic Wheel (Mancala)
  • 50% up to $1,500 and 50 extra spins
  • 125% up to $100 and 100 extra spins
  • 50% up to $1,500 and 50 extra spins
  • 50% up to $200 and 50 extra spins
  • 50% up to $200
  • 100% up to $800 and 50 extra spins
  • 100% up to $100 and 50 extra spins
  • 125% up to C$400 and 100 extra spins

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Company info

  • Owner Novatrix S.R.L.
  • Operator Novatrix S.R.L.
  • Established 2020
  • Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of LevelUp Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Somewhat unfair
Issues found: 5
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Big casinoBig group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Very good
Total complaints: 51
Last updatedLast updated
  • Opened 0
  • Unresolved 0
  • Resolved 17
  • Rejected 34
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Slightly negative
    Last updatedLast updated
    • Low win limit: €250,000 / spin or game round

    There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

    Licensing authorities

    Unfair terms and conditions
    • Players claiming one too many bonuses risk losing their winnings
    • Common bonus hunting strategies may be seen as a serious T&C violation
    • Unreasonably short time frame for providing information within KYC processes
    • Low-risk play may lead to winnings being confiscated
    • Players who only deposit when bonuses are offered risk losing their winnings
    Complaints about LevelUp Casino
    Player's withdrawal of €2,500 is blocked.
    Disputed amount: €2,500
    Player’s winnings are capped.
    Disputed amount: A$1,759
    Withdrawal of player's winnings has been delayed.
    Disputed amount: A$129
    Player's account is suspended and winnings withheld.
    Disputed amount: C$300
    Player’s withdrawal is delayed.
    Disputed amount: A$250
    Player's winnings have been confiscated.
    Disputed amount: €1,000
    Player's winnings are unjustly reduced.
    Disputed amount: €2,775
    Player's payout is delayed due to verification issues.
    Disputed amount: €50
    Player’s account has been closed without reason.
    Disputed amount: ??
    Player faces issues with delayed withdrawals.
    Disputed amount: A$3,000
    Submit a complaint

    Games

    Explore the game selection available at LevelUp Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

    Game types

    Slots
    Roulette
    Blackjack
    Betting
    Video poker
    Bingo
    Baccarat
    Jackpot games
    Live games
    Poker
    Craps and dice
    Keno
    Scratch cards
    eSports betting
    Crash games
    Available: 12 Not Available: 3
    Real Games
    Verified by Gamecheck

    Game providers

    Show all (131)
    • NetEnt
    • Nolimit City
    • TaDa Gaming
    • Betsoft Gaming
    • Pragmatic Play
    • Playtech
    • Novomatic
    Summary of player reviews
    Guru AI
    Frequent releases and diverse games appealed to many, but 13 players struggled with wins and site crashes.

    LevelUp Casino bonuses

    Browse all bonuses offered by LevelUp Casino, including their no deposit bonus offers and first deposit welcome bonuses.

    No bonuses available for players from Ohio

    Unfortunately, it seems that LevelUp Casino does not offer any bonuses to players from your country.

    Loyalty program

    LevelUp Casino offers a loyalty program. Here is what you can get for achieving a higher status:

    Personal managerCashbackLoyalty pointsHigher withdrawal limitsFaster withdrawalsExclusive bonuses
    Summary of player reviews
    Guru AI
    Many enjoyed the bonuses and perks, however 9 reported issues with wagering requirements and free spins, contrasted by 10 positive comments.

    Payments

    Browse an overview of payment methods supported by LevelUp Casino, along with related limits and fees associated with transactions to or from your casino account.

    Payment methods

    Show all (18)
    • Neteller
    • Skrill
    • Mastercard
    • VISA
    • Neosurf
    • Bitcoin (BTC)
    • Bank transfer

    Transaction limits

    Withdrawal limits
    $15,000
     per month
    $7,500
     per week
    $3,000
     per day
    Win limits
    €250,000
    Per spin

    Currencies

    Traditional

    Supported Fiat currencies.

    USDCADEURAUDNOKNZDZAR
    Crypto

    Supported crypto currencies.

    BCHBTCDOGEETHLTCSOLTRXUSDTXRP
    Summary of player reviews
    Guru AI
    Quick crypto deposits delighted users, yet 11 reported issues with slow or rejected cashouts, despite 14 positive comments.

    Customer support

    Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

    Language options

    Website
    Available in 4 languages
    EnglishFrenchGermanNorwegian
    Live chat
    Available in 4 languages
    EnglishFrenchGermanNorwegian
    Customer support:
    Available in 4 languages
    EnglishFrenchGermanNorwegian
    Live chat rating
    Good
    Average response time: 2m
    Last updatedLast updated
    Date and tester
    Response time
    Rating
    19 Oct 2026
    Ayberk A.
    2m
    Good
    15 Aug 2025
    Ayberk A.
    Not measured
    Good
    14 Oct 2024
    Pavel K.
    Not measured
    Excellent
    23 Jul 2023
    Burak O.
    Not measured
    Good
    12 Aug 2022
    Satrio Y.
    Not measured
    Good
    19 Apr 2021
    Peter M.
    Not measured
    Average
    18 Jan 2021
    Tomas B.
    Not measured
    Average
    16 Oct 2020
    Yullia K.
    Not measured
    Good
    Summary of player reviews
    Guru AI
    While some found support friendly, many experienced unhelpful communication and excessively long wait times.

    User reviews of LevelUp Casino

    This is a place to share experience with LevelUp Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

    User feedback:
    Good

    Rated by 37 users

    Very positivePositiveNeutralNegativeVery negative

    Do you have any experience with this casino?

    Write a review
    Summary of player reviews
    Guru AI
    Games and payments appear to be highlights, with positive feedback notably outweighing negative comments in both areas. Customer support and the website experience, however, draw more criticism than praise from reviewers.
    Casino Guru
    We want players to understand gambling.
    Browse user reviews
    • 1 year ago
    So, unfortunately, no GURUSUN happened. I couldn't do it at all, and it's not like I've only tried it once. I even waited a few days, then wanted to reset my password so I could either change or add my email address. Unfortunately, no luck. I thought, if I couldn't confirm one account, I'd try a different email address. They immediately recognized it as a duplicate, but could I have sorted it out with them? Absolutely not. Unfortunately, not a great experience, no bonuses, no support. These days, online casinos should be very careful; you find out pretty quickly, and the competition is exorbitant.
    • No confirmation email
    • No bonuses
    • No way to confirm support
    • 1 year ago
    Hi Friends,

    So I read a bunch of reviews here and they made it look like people had issues but then it turned out the company gave them their missing money. I've come to realise the complaint reviews are the hoax because the company uses it as a opportunity to trick you into thinking that person eventually received their funds.

    Few facts:

    - I spent 300AUD and not once, I mean even once, did I reach the minimum withdrawal amount of $100. I figured hey, I'm sure eventually the games will give a decent win and guess what, even after buying maybe 10 of the games (you pay for the bonus games), not once did I get a decent win. As my title states, it's all a hoax.

    -Two, be wary of their bonus offer. They give you double you deposit however what they purposefully fail to advise you until after you deposit money is that you're forced to spend X amount (like $1750 for example) before you can actually withdraw any money. So even if you win several hundred, the games will eventually claim it back before you reach your quota to unlock funds withdrawal.

    - Finally, the games are really problematic with their return on interest. You practically get 1/4 of your bet on 3 or 4 lines of matching symbols. It's rigged to the core, your wins will never surpass your deposited amount and if they do, it'll be below the $100 minimum required to withdraw.

    I'm more than happy to be one of the poor suckers to fall for this scam so I can kindly and with genuine care, warn the rest of you not to fall for the trap.

    Avoid!!! Please, for the sake of your own sanity and money, just avoid. Otherwise, find out the hard way.

    App officially uninstalled :)
    • Nothing
    • Hoax
    • No good returns
    • Purposefully leaving out important information when depositing or withdrawing money
    • 1 year ago
    If you are lucky enough to manage to click on a bonus and it not flick you away from it with no way of seeing it's no longer selected., well once you get the FS bonus, you must check that they have actually awarded you this bonus as 99.9% of time they have not.
    What you don't know is you have to contact them as soon as you buy the ungiven bonus that they should rightfully give you and not spend a single cent of your hard earnt money and wait and wait and wait 20-30 mins for them to say..... Oh yeah we will reward you with Free spins, like they are doing you a favour..
    BEWARE, even if you contact them requesting the spins you paid for, the operator admits they were not given and said she was going to load them on my account. I figured the conversation was over so I went to bed. When I woke apparently that as I didn't answer the operators question about 15 mins after she said she'd load them, (my mistake, I assumed as she said she would load them, i thought she meant it) that was not the case.
    I'd spent MY MONEY that morning then was quicly told that as I didn't answer the question being, do you want the free spins.
    WELL OF COURSE I DO LADY, THATS THE REASON FOR CONTACTING SUPPORT AND NOT BEING ABLE TO SPEND MY MONEY AS IT WAS LATE, YOU HAD ME WAITING ABOUT 30 MINS TO SORT OUT YOU WERE WRONG AGAIN, AND NOW I'M PENALIZED AND NOT GIVEN MY FS'S THAT I PAID FOR AND CONTACTED YOU ABOUT WANTING THEM.

    I WANTED THEM WHEN I PAID FOR THEM, I ALSO WANTED THEM WHEN I WAS ON HOLD FOR 30 MINS, I ALSO WANTED THEM WHEN YOU SAID YOU WOULD LOAD MY ACCOUNT WITH THE SAID PURCHASED FS'S, NOW YOUR SAYING BECAUSE I DIDN'T CONFIRM FOR A 4TH TIME THAT I WANT THEM YOU ARE NO LONGER GIVING THEM TO ME.

    To actually get and use your FS's with this Casino is viurtually impossiuble. I'm still waiting for my "Manager" to call me back
    They are an absoluote joke!!!!!

    DON'T WASTE YOUR MONEY -------
    • Bonuses are a joke
    • 1 year ago
    Overall did not like my experience there at all.

    on the first day i signed up there i won a good amount on a Pragmatic Play slots, the next day all of sudden all of the Pragmatic Play slots were not loading anymore ?!?

    I asked support and they did not provide help or explication at all basically forcing me to play other providers where i ended up losing it all back, i just feels like they completely shutted off my accounts, i was in losing mode only, i understand how casino works and i dont mind losing if i have a run for my money, but this just felt like straight up thievery to me. especially if i add the pragmatic play issues on top of it.

    in other words do not waste your hard earned money there, there is way better options !
    • Fast withdrawal for fiat currency i have to give them that
    • Questionable behavior see my review for explanation
    • Support chat not helping at all
    • Manager thing is questionable too
    • 1 year ago
    So far so good been able to make a few decent withdrawals. Good Variety of games. In my eyes one of the better ones.
    • Good VIP
    • Promotions
    • Customer Support
    • Verifying was a bit of a struggle
    • Some slots go cold after a win
    • 1 year ago
    Levelup casino is definitely one of the better ones in my experience. The customer service is great and the range of bonuses are the best I have seen.

    The mobile app has some technical flaws, it is hard to scroll through the lists of games as the app reloads from the beginning. When exiting a game you are always directed back to the home page or top of the list, which is frustrating considering how hard it is to scroll through!

    LevelUp is one of the better casinos I have tried and I would recommend it 🫶
    • Bonuses
    • Range of games
    • Promotions
    • Customer support
    • VIP system
    • Fast withdrawal
    • The mobile app doesn't load many games and goes back to the beginning when you press 'more'
    • RTP is hit and miss
    • Majority or the games are promoted as 'hot' which defeats the purpose
    • 2 years ago
    It (almost) doesn't get any better than this. Used a 200% bonus with a fair x35 and WITHOUT a max win, made a first deposit of 21 euros via crypto, got lucky and won 1100 euros. KYC documents confirmed after 15 (!!) minutes without any annoying questions, payout in wallet the next morning - great!
    • almost everything
    • In contrast to other Dama Casinos, relatively many slots are blocked with bonuses, felt like 70%
    • 2 years ago
    Have been using level up for 6 mth now love the games and the wins aren't bad either fast pay outs and generous bonuses you'll be back for sure
    • Easy pay out system
    • 2 years ago
    The time it takes to receive a payout from this casino is ridiculous. They wouldn’t pay to the card. I used to deposit the money so they wanted a bank account now telling me seven days not including weekends. All this process is taken almost 2 weeks. They don’t realise, when you gamble you can lose but when you win you want to be paid. I will never use this app ever again.
    • Really disappointed having to beg for my winnings to be paid
    • 2 years ago
    Have always really enjoyed playing on level up have never had any trouble with receiving withdrawals up until recently I do recommend trying this online casino for yourself gamble at your own risk
    • Easy to deposit
    • Easy to withdraw
    • Vip managers have been helpful
    • Trouble withdrawing on my most recent transaction which dates back to the 22nd of April
    • Have to jump through hoops to get my most recent withdraw providing statements to prove I haven't received withdrawal now I need proof from bank they can't trace the rrn number provided to me
    • 2 years ago
    Discover LevelUp! This casino has a huge variety of games, and the website is well designed and comprehensive. They also have a great phone app. Big variety of bonuses, especially when you become a vip. Customer service is excellent, good communication. Withdrawals are fast, even for large amounts. It's a complete casino with little negative to say for myself.
    • customer service
    • fast withdrawal (for small and big amount)
    • games variety
    • 2 years ago
    Amazing casino - would be full positive if the payout times weren't so long but amazing nonetheless.

    Great staff and good bonuses.
    • No player loyalty bonuses
    • Bad player rewards
    • No free spins
    • RTP low
    • 2 years ago
    Great games and promotion played and won a lot of money cash was super fast
    • Cash out was quick and customer service is friendly
    • 2 years ago
    Well established support. I had to solve a hitch with verification. Managers calmly explained the reason for the failure, helped to solve the issue. I communicated with them in online chat, but there are other ways available. In short, you won't be left alone with the problem, well done.
    • 2 years ago
    Great casino, I used all the deposit bonuses and was able to implement them all and pay out a few hundred euros each time. I don't know when I last experienced something like that. Normally it goes up for a short time and then goes down in free fall. It seems different here or I'm just lucky, well I still get full marks here. Nice support, fast KYC and fast payout.
    • relatively quick payout
    • felt high rtp
    • friendly support
    • absolutely nothing
    • 3 years ago
    Web site not working
    Always not working very bad service .
    The site is constantly crashing for more than two hours, and the site is down, and I cannot access my account. I do not recommend using this site, and I tried to contact them, but I could not communicate
    • 3 years ago
    I'm genuinely pleased with everything here. The variety of slots is great, and withdrawals have been a breeze. While I haven't withdrawn large sums yet, my smaller withdrawals went smoothly, fast, and with minimal effort on my part
    • 3 years ago
    Very good casino, excellent game selection and, above all, I like the fast payout (a few hours).
    • 3 years ago
    Superb Casino with a great website design, a lot of different payment options and a great variety of providers. Furthermore do they offer the highest RTP version for PragmaticPlay which is super rare nowadays. KYC and withdrawal times are very fast. I can only recommend this casino. It is top Tier!
    • a lot of payment options
    • Super fast withdrawal times
    • Super fast KYC
    • Highest RTP version of pragmatic play
    • website very easy to navigate
    • no Big Time Gaming and no Hacksaw gaming available
    • 3 years ago
    I played here only a few times but have enjoyed - I do enjoy playing Elvis Frog and 1001 Spins

    Amazinf free spins with my deposit, the winnings almost took care of the wagering :D chaching!
    • good games
    • Takes BTC deposit
    • no complaintsa
    • 3 years ago
    Great casino, you actualky win and there is a huge variety of games. I wish I had know about this casino earlier.
    • You actually win
    • 3 years ago
    Guru casino bonus was not credited. I wanted to replenish the euro account, there were about 10 payment methods, I chose LTS. After a couple of minutes, funds were credited, but only on the LTS account)) And you can’t play 90% of the games with the LTS account. I wrote to support, she says - there is no currency conversion to us) then why are the payment methods - crypt. While talking with support for an hour, the site crashed 30 times, didn’t get to the games, but it seems to be for the best. I say I want to withdraw funds back, support says wait for an answer by mail, the problem is already with the deposit, I have not seen such a casino for a long time.
    • made a deposit, sit and wait for an answer by mail.
    • support answers in English
    • casino crashes
    • 4 years ago
    The casino has all of the top games, and I have no trouble winning at any of them. The cash-out procedure is lightning fast, and the selection of games is fantastic. Not to mention, that I get the bonuses I need.
    • 4 years ago
    I registered from casinoguru but did not receive the no deposit bonus. I contacted customer support but didn't get it
    • 4 years ago
    I had an offer of 200fs 10x wager with a deposit, recieve 40fs each day for 5 days, I made a deposit and now i have 80 fs left and they wont give them, I ask on chat, they have me waiting for an hour+..too much trouble for free spins where youre going to win 1 dollar and loose everything. got my 40fs at the end plus 50fs but still you just lose in 2 minutes, you dont even have fun..just avoid this and every casino.
    • A lot of games
    • Chat waiting is long
    • Cant play a lot of games if you have bonus money or arent verified
    • Free spins wont pay, nothing pays
    • Sometimes if you win more than 5 dlls fs, at the end they just give you 5
    • 4 years ago
    Plenty of good slots to play and great bonus's and VIP program. I do have to say that they make withdrawing funds really really hard! They want every card you have ever deposited with and whay seems to me to be way to much info required. There are only 2 withdrawal options for Aussies available to which is a setback. Bitcoin and bank transfer. They should allow more withdrawal options
    • Range of games
    • Withdrawal difficulty
    • 4 years ago
    What a mess !!!!!!!!!!!

    Activated 20 FreeSpins today where I fought my way up to €830. Suddenly bonus conditions met and only €50 left in the account. The lady in the chat told me the highest payout is €50.

    They steal me 780 € !!!!!!!!!

    So hands off, no one needs such bonuses !!!!!!!
    • FS highest payout is €50. Then I need no FS 780 € away
    • 4 years ago
    Keep away if possible! Deposited from my Visa 300 Euro,won 800 Eur,impossible to cash out,because they dont do cashouts to Visa! 8 times rejected my money withdraw by Bank transfer,now dont know what to do,how to withdraw.
    • Nothing unusual,usual Softswiss product!
    • Cant withdraw money
    • 4 years ago
    The best casino I've ever played at. KYC and payout within minutes. 5 Stars!!!
    • 4 years ago
    Excellent casino with the best games and I find it easy to win. Cashout process is very quick and staff are incredible. I get bonuses usually every time i ask. And they leveled me up to VIP statues where you actually feel like your a very important player.

    It's my preferred casino to play at the moment and I played most all of them.

    Stay Awesome Level Up

    Winning

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