LevelUp Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.
The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. LevelUp Casino scored a High Safety Index of 8.7, which is why it could be considered a favorable option for most players in terms of fairness and safety. Carry on reading our LevelUp Casino review to make an informed decision whether or not this casino is the right fit for you.
Safety Index of LevelUp Casino – Is it fair and safe?
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the LevelUp Casino Terms and Conditions as part of our review of LevelUp Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
Based on our estimates or gathered data, LevelUp Casino is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
Based on our findings, no important casino blacklists feature LevelUp Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
Taking into account all factors in our review, LevelUp Casino has scored a Safety Index of 8.7, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.
Note: According to our records, LevelUp Casino is related to 1 other online casino. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of LevelUp Casino.
Terms and Conditions of LevelUp Casino
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of LevelUp Casino during our review.
Player complaints regarding LevelUp Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We have found one relevant complaint about this casino.
User feedback and reviews of LevelUp Casino
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
The user satisfaction feedback of LevelUp Casino shared by 144 users has resulted in a Good User feedback score. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company information
LevelUp Casino is owned by Dama N.V., and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
LevelUp Casino is licensed by Curaçao Antillephone N.V. in Curaçao.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 3,000 per day
No win limit
EUR 7,500 per week
EUR 15,000 per month
USD 3,000 per day
USD 7,500 per week
USD 15,000 per month
CAD 3,000 per day
CAD 7,500 per week
CAD 15,000 per month
AUD 3,000 per day
AUD 7,500 per week
AUD 15,000 per month
NZD 3,000 per day
NZD 7,500 per week
NZD 15,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at LevelUp Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Portuguese
Russian
24/7
German
Italian
French
Norwegian
Slovenian
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at LevelUp Casino, your account, withdrawals, or anything else. According to our tests and collected information, LevelUp Casino has a good customer support.
Slots and casino games at LevelUp Casino
Players can enjoy these types of casino games at LevelUp Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games.
Casino games supplied by 77 game providers are available. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Playson, iSoftBet, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Iron Dog Studio, Belatra, MrSlotty, Relax Gaming, Quickfire, Jelly, AceRun, Prospect Gaming, Reel Life Games, Platipus, Authentic Gaming, BB Games, Mancala Gaming, Bulletproof Games, Boomerang, Reflex Gaming, Spribe, Reevo, Bang Bang, Bad Dingo, Mascot Gaming, Vivo Gaming, Onlyplay, Four Leaf Gaming, Reel Play, Nucleus Gaming, Games Inc., Gamebeat, Hot Rise Games, Felix Gaming, Gamevy, AvatarUX, Retro Gaming, Luckygames.io, Blue Guru Games, 3 Oaks, Gamzix, 1spin4win, Zillion, CT Interactive, Popiplay, Games Lab, Silverback Gaming, Golden Rock Studios, Electric Elephant, 4ThePlayer, Netgame, Print Studios, Ka Gaming.
LevelUp Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 13 bonuses from LevelUp Casino, which are listed in the 'Bonuses' section of this review.
Note: Take a look at our designated LevelUp Casino bonuses page for more details about this casino's bonus offers.
Browse all bonuses offered by LevelUp Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(144)
User reviews of LevelUp Casino
This is a place to share experience with LevelUp Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The time it takes to receive a payout from this casino is ridiculous. They wouldn’t pay to the card. I used to deposit the money so they wanted a bank account now telling me seven days not including weekends. All this process is taken almost 2 weeks. They don’t realise, when you gamble you can lose but when you win you want to be paid. I will never use this app ever again.
Really disappointed having to beg for my winnings to be paid
Discover LevelUp! This casino has a huge variety of games, and the website is well designed and comprehensive. They also have a great phone app. Big variety of bonuses, especially when you become a vip. Customer service is excellent, good communication. Withdrawals are fast, even for large amounts. It's a complete casino with little negative to say for myself.
Well established support. I had to solve a hitch with verification. Managers calmly explained the reason for the failure, helped to solve the issue. I communicated with them in online chat, but there are other ways available. In short, you won't be left alone with the problem, well done.
Great casino, I used all the deposit bonuses and was able to implement them all and pay out a few hundred euros each time. I don't know when I last experienced something like that. Normally it goes up for a short time and then goes down in free fall. It seems different here or I'm just lucky, well I still get full marks here. Nice support, fast KYC and fast payout.
Super Casino, ich hab alle Einzahlungsboni benutzt und konnte alle umsetzen und jedes mal ein paar hundert Euro auszahlen.Ich weiß nicht wann ich sowas das letzte mal erlebt habe..Normalerweise gehts kurz hoch und dann im freien Fall runter.Hier scheint das irgendwie anders zu sein oder ich hab einfach nur Glück,naja trotzdem gibt es hier volle Punktzahl.Netter support, schnelle KYC und schnelle Auszahlung.
Web site not working Always not working very bad service . The site is constantly crashing for more than two hours, and the site is down, and I cannot access my account. I do not recommend using this site, and I tried to contact them, but I could not communicate
I'm genuinely pleased with everything here. The variety of slots is great, and withdrawals have been a breeze. While I haven't withdrawn large sums yet, my smaller withdrawals went smoothly, fast, and with minimal effort on my part
Does not give a sh** about gambling-addiction when you won a jackpot. After winning the jackpot, the website was bugged - on my PC, on my Phone (Wifi and cellular service) which made it a pain in the ass to ask for a account-suspension to not lose that money. The casino is denying that I sent mails (indeed I did) as well as they are denying the fact that I opened the chat several times. It really feels like its intended to get players even more addicted so they can make more money. Daily withdrawal-limit of 3000€ - next statement 3000 AUD - I try to get my jackpot in 1800 steps - declined - exceeded the daily withdrawal limit. One gets declined while the earlier placed withdrawal-request stays on hold - they always say "first come first serve" which is obviously bullshit in my case. After I went to 0 my account got banned. Got a open complaint.
Superb Casino with a great website design, a lot of different payment options and a great variety of providers. Furthermore do they offer the highest RTP version for PragmaticPlay which is super rare nowadays. KYC and withdrawal times are very fast. I can only recommend this casino. It is top Tier!
a lot of payment options
Super fast withdrawal times
Super fast KYC
Highest RTP version of pragmatic play
website very easy to navigate
no Big Time Gaming and no Hacksaw gaming available
I recommend nobody uses Casino I put numerous amounts of money into this casino when I go to withdraw they close my account then they open my account after I open a new account and state I have duplicate accounts and they're not paying me anything but when they close my account I have purchased 13 tickets for a draw that I was unable to attend because they closed my account then they told me they were going to reimburse me the money for these tickets which I've yet to see and now they're saying because I have duplicate accounts that I don't get anything this casino knows how to manipulate people and rip people off I recommend nobody use this casino it's not fair to the customer who is spending numerous amounts of money on the casino which they shouldn't be in the first place but if you do spend money on casinos do not ever use this casino they know how to rip you off know how to manipulate their business so they can make the money and not pay out worst casino I've ever seen in my life.
There is nothing positive about people getting ripped off from a casino
They know how to manipulate you and turn things around to where they and turn things around to where they don't have to pay out do not ever use the casino they are only out for they are only out for themselves not for the customer
Guru casino bonus was not credited. I wanted to replenish the euro account, there were about 10 payment methods, I chose LTS. After a couple of minutes, funds were credited, but only on the LTS account)) And you can’t play 90% of the games with the LTS account. I wrote to support, she says - there is no currency conversion to us) then why are the payment methods - crypt. While talking with support for an hour, the site crashed 30 times, didn’t get to the games, but it seems to be for the best. I say I want to withdraw funds back, support says wait for an answer by mail, the problem is already with the deposit, I have not seen such a casino for a long time.
Бонуса от казино гуру не зачислили. Хотел пополнить евро счёт, там было около 10 методов оплаты, выбрал лтс. Через пару минут зачислили средства, но только на счёте лтс)) А счётом лтс нельзя играть в 90% игр. Поддержке написал, она говорит - к нам нет конвертации валют) тогда зачем стоят методы оплаты - крипта. Пока час общался с поддержкой, сайт раз 30 вылетел, до игр не добрался, но похоже и к лучшему. Говорю хочу вывести средства обратно, поддержка говорит ждите ответа по почте, проблема уже при депозите, давно я такого казино не встречал.
made a deposit, sit and wait for an answer by mail.
The casino has all of the top games, and I have no trouble winning at any of them. The cash-out procedure is lightning fast, and the selection of games is fantastic. Not to mention, that I get the bonuses I need.
I had an offer of 200fs 10x wager with a deposit, recieve 40fs each day for 5 days, I made a deposit and now i have 80 fs left and they wont give them, I ask on chat, they have me waiting for an hour+..too much trouble for free spins where youre going to win 1 dollar and loose everything. got my 40fs at the end plus 50fs but still you just lose in 2 minutes, you dont even have fun..just avoid this and every casino.
A lot of games
Chat waiting is long
Cant play a lot of games if you have bonus money or arent verified
Free spins wont pay, nothing pays
Sometimes if you win more than 5 dlls fs, at the end they just give you 5
Plenty of good slots to play and great bonus's and VIP program. I do have to say that they make withdrawing funds really really hard! They want every card you have ever deposited with and whay seems to me to be way to much info required. There are only 2 withdrawal options for Aussies available to which is a setback. Bitcoin and bank transfer. They should allow more withdrawal options
Activated 20 FreeSpins today where I fought my way up to €830. Suddenly bonus conditions met and only €50 left in the account. The lady in the chat told me the highest payout is €50.
They steal me 780 € !!!!!!!!!
So hands off, no one needs such bonuses !!!!!!!
Was eine Sauerei !!!!!!!!!!
Hatte heute 20 FreeSpins aktiviert wo ich mich bis 830€ hoch gekämpft habe. Plötzlich Bonusbedingungen erfüllt und nur noch 50€ auf dem Konto. Die Dame im Chat erklärte mir höchste Auszahlung sind 50 €.
Man klaut mir 780€ !!!!!!!!!
Also Finger weg, solche Bonusse braucht kein Mensch !!!!!!!
FS highest payout is €50. Then I need no FS 780 € away
FS höchste Auszahlung sind 50€. Dann brauch ich auch keine FS 780 € weg
Keep away if possible! Deposited from my Visa 300 Euro,won 800 Eur,impossible to cash out,because they dont do cashouts to Visa! 8 times rejected my money withdraw by Bank transfer,now dont know what to do,how to withdraw.
Excellent casino with the best games and I find it easy to win. Cashout process is very quick and staff are incredible. I get bonuses usually every time i ask. And they leveled me up to VIP statues where you actually feel like your a very important player.
It's my preferred casino to play at the moment and I played most all of them.
The casino does not flag a duplicate account created in error. Then state they can terminate you but will still allow a deposit. Threaten you with termination and when asked to have deposit refunded they will apply the rules which at the same time insist you play even though they also tell you the account will be terminated. Good casinos dont accept a deposit when a duplicate account exists and also have checks in place to not create the duplicate account in the first place
I tried the casino and the result is clear, the casino is only profitable and it is very difficult to win !! Free spins on € 1, win € 12, € 64 and € 24 Free spins on € 2 € 126, € 20, € 46 and € 10 Free play on 3 euros 45 euros You should also have fun and not just trouble !! 700 euros deposited and no fun, just trouble Deposited from bank account, the money was withdrawn, but casino says the money is not there. Only possible with a Visa
Ich habe das Casino ausprobiert und das Ergebnis ist klar,das Casino macht nur Profit und gewinnen ist sehr schwierig!! Freispiele auf 1 Euro ,Gewinn 12 Euro,64 und 24 Euro Freispiele auf 2 Euro 126 €,20€,46€ und 10€ Freispiel auf 3 Euro 45euro Man soll auch Spaß haben und nicht nur Ärger!! 700 Euro eingezahlt und kein Spaß,nur Ärger Vom Bankkonto eingezahlt,das Geld wurde abgebucht,aber Casino sagt,das Geld ist nicht da. Geht nur mit Visa
Lots of good games
Viele gute Spiele
Not a single profit
Kein einziger Gewinn
Free spins with no win
Freispiele ohne Gewinn
didzo
Unregistered user
• 2 years ago
Level-up casinos are scammers they took money from my account without my authorization. they ask for verification and then when you give them your bank details in the names of verification then they start taking money from your account slowly. I even tried to withdraw the money I had deposited and they took it
Scammers please flag them and report them everywhere.
Safety Index explained
Safety Index of LevelUp Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of LevelUp Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.7/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a positive impact on the casino's Safety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
16 Apr 2023
Show more complaints (+21)
Discussion
LevelUp Casino Discussion
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Payment methods
LevelUp Casino payment methods
Browse an overview of payment methods supported by LevelUp Casino, along with related limits and fees associated with transactions to or from your casino account.
