Pavel is working as a Data Governance Specialist at Casino Guru. His main responsibilities include adding new casinos to the online casino database and maintaining and updating existing data to ensure accuracy and consistency across the platform. Pavel's background is a bit more academic than work-b...
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Pavel K.
Author
Pavel Kaczynski
Data Governance Specialist
Pavel is working as a Data Governance Specialist at Casino Guru. His main responsibilities include adding new casinos to the online casino database and maintaining and updating existing data to ensure accuracy and consistency across the platform. Pavel's background is a bit more academic than work-b...
Before you sign up at LevelUp Casino, here is what our team of casino experts found. We used our casino review methodology to look at what it offers and how it measures up. A range of factors, including the casino's Terms and Conditions, licenses, player complaints, support, and limits, were all checked by our team. This helped our reviewers see how safe and fair this casino really is.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Based on our evaluation methodology, LevelUp Casino scored a Very high Safety Index of 9.1, which means it is one of the best online casinos on the web in terms of player safety and fairness. Take a look at our full LevelUp Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index of LevelUp Casino – Is it fair and safe?
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the LevelUp Casino Terms and Conditions as part of our review of LevelUp Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
LevelUp Casino is a big online casino based on our estimates or collected information. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
Based on our findings, no important casino blacklists feature LevelUp Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
In our comprehensive review of all relevant aspects, LevelUp Casino has attained a Very high Safety Index of 9.1. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a fantastic choice.
Note: According to our records, LevelUp Casino is related to 1 other online casino. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of LevelUp Casino.
Terms and Conditions of LevelUp Casino
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of LevelUp Casino during our review.
Player complaints regarding LevelUp Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We have found one relevant complaint about this casino.
User feedback and reviews of LevelUp Casino
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
The user satisfaction feedback of LevelUp Casino shared by 37 users has resulted in a Good User feedback score. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company information
LevelUp Casino is owned by Novatrix S.R.L., and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.
LevelUp Casino was licensed by regulatory authorities in these specific countries or geographic areas: Estonia, Comoros (Anjouan Gaming), New Brunswick (Tobique Gaming Commission).
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 3,000 per day
No win limit
EUR 7,500 per week
EUR 15,000 per month
USD 3,000 per day
USD 7,500 per week
USD 15,000 per month
CAD 3,000 per day
CAD 7,500 per week
CAD 15,000 per month
AUD 3,000 per day
AUD 7,500 per week
AUD 15,000 per month
NZD 3,000 per day
NZD 7,500 per week
NZD 15,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at LevelUp Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
German
24/7
French
24/7
Norwegian
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at LevelUp Casino, your account, withdrawals, or anything else. According to our tests and collected information, LevelUp Casino has a good customer support.
Slots and casino games at LevelUp Casino
Players can enjoy these types of casino games at LevelUp Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 104 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, MrSlotty, Relax Gaming, Betgames, Bullshark Games, Jelly, Turbo Games, Platipus, S Gaming, Slotopia, Lucky Streak, Amigo Gaming, Trusty Gaming, Mancala Gaming, Boomerang Studios, G Games, Reevo, Bitpunch, E-gaming, Mascot Gaming, Four Leaf Gaming, Amusnet, Reel Play, Octoplay, HungryBear, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Games Global, Reel Web (Playtech), 4ThePlayer, Tornado Games, AceRun, Smartsoft Gaming, Prospect Gaming, Swintt, SpinOn, Backseat Gaming, Bulletproof Games, Ad Lunam, Reflex Gaming, Ace Roll, Spribe, Gamomat, TrueLab Games, NowNow Gaming, Bang Bang Games, Onlyplay, Nucleus Gaming, VoltEnt, Gamebeat, Koala Games, Hot Rise Games, Fugaso, Felix Gaming, Gamevy, Retro Gaming, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, Clawbuster, Electric Elephant, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Ka Gaming.
LevelUp Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 15 bonuses from LevelUp Casino:
50% up to C$600 and 50 extra spins
50% up to C$600
100% up to C$400 and 50 extra spins
125% up to $700 and 50 extra spins
50 EXTRA SPINS on Thor Power: Whack & Win (Gamebeat)
50 EXTRA SPINS on Charge the Reels (Platipus)
150% up to $1,000 and 50 extra spins
125% up to $100 and 100 extra spins
50% up to $1,500 and 50 extra spins
50% up to $200 and 50 extra spins
50% up to $1,500 and 50 extra spins
50% up to $200
100% up to $100 and 50 extra spins
100% up to $800 and 50 extra spins
125% up to C$400 and 100 extra spins
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
Novatrix S.R.L.
Operator
Novatrix S.R.L.
Established
2020
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of LevelUp Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Positive
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
This is a place to share experience with LevelUp Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
So, unfortunately, no GURUSUN happened. I couldn't do it at all, and it's not like I've only tried it once. I even waited a few days, then wanted to reset my password so I could either change or add my email address. Unfortunately, no luck. I thought, if I couldn't confirm one account, I'd try a different email address. They immediately recognized it as a duplicate, but could I have sorted it out with them? Absolutely not. Unfortunately, not a great experience, no bonuses, no support. These days, online casinos should be very careful; you find out pretty quickly, and the competition is exorbitant.
Also kein GURUSUN ist leider passiert. Ich könnte rein gar nicht machen und es ist aber nicht so, dass ich es nur einmal probiert würde, nein. Ich habe sogar ein paar Tage gewartet, wollte dann mein Passwort zurück setzen somit ich meine email Adresse entweder ändern oder ergänzen kann. Leider kein Erfolg. Dachte ich mir also wenn ich das eine Konto nicht bestätigen konnte versuche ich ne andere email Adresse. Da hat man aber sofort quasi erkannt dass es sich um den Duplikat handelt, aber dass ich es mit denen klären konnte? Keinesfalls. Leider, keine großartige Erfahrung, keine Boni, kein support. Heutzutage sollten online casino richtig aufpassen, man erfährt es ziemlich schnell und die Konkurrenz ist Unmaß
So I read a bunch of reviews here and they made it look like people had issues but then it turned out the company gave them their missing money. I've come to realise the complaint reviews are the hoax because the company uses it as a opportunity to trick you into thinking that person eventually received their funds.
Few facts:
- I spent 300AUD and not once, I mean even once, did I reach the minimum withdrawal amount of $100. I figured hey, I'm sure eventually the games will give a decent win and guess what, even after buying maybe 10 of the games (you pay for the bonus games), not once did I get a decent win. As my title states, it's all a hoax.
-Two, be wary of their bonus offer. They give you double you deposit however what they purposefully fail to advise you until after you deposit money is that you're forced to spend X amount (like $1750 for example) before you can actually withdraw any money. So even if you win several hundred, the games will eventually claim it back before you reach your quota to unlock funds withdrawal.
- Finally, the games are really problematic with their return on interest. You practically get 1/4 of your bet on 3 or 4 lines of matching symbols. It's rigged to the core, your wins will never surpass your deposited amount and if they do, it'll be below the $100 minimum required to withdraw.
I'm more than happy to be one of the poor suckers to fall for this scam so I can kindly and with genuine care, warn the rest of you not to fall for the trap.
Avoid!!! Please, for the sake of your own sanity and money, just avoid. Otherwise, find out the hard way.
App officially uninstalled :)
Nothing
Hoax
No good returns
Purposefully leaving out important information when depositing or withdrawing money
If you are lucky enough to manage to click on a bonus and it not flick you away from it with no way of seeing it's no longer selected., well once you get the FS bonus, you must check that they have actually awarded you this bonus as 99.9% of time they have not. What you don't know is you have to contact them as soon as you buy the ungiven bonus that they should rightfully give you and not spend a single cent of your hard earnt money and wait and wait and wait 20-30 mins for them to say..... Oh yeah we will reward you with Free spins, like they are doing you a favour.. BEWARE, even if you contact them requesting the spins you paid for, the operator admits they were not given and said she was going to load them on my account. I figured the conversation was over so I went to bed. When I woke apparently that as I didn't answer the operators question about 15 mins after she said she'd load them, (my mistake, I assumed as she said she would load them, i thought she meant it) that was not the case. I'd spent MY MONEY that morning then was quicly told that as I didn't answer the question being, do you want the free spins. WELL OF COURSE I DO LADY, THATS THE REASON FOR CONTACTING SUPPORT AND NOT BEING ABLE TO SPEND MY MONEY AS IT WAS LATE, YOU HAD ME WAITING ABOUT 30 MINS TO SORT OUT YOU WERE WRONG AGAIN, AND NOW I'M PENALIZED AND NOT GIVEN MY FS'S THAT I PAID FOR AND CONTACTED YOU ABOUT WANTING THEM.
I WANTED THEM WHEN I PAID FOR THEM, I ALSO WANTED THEM WHEN I WAS ON HOLD FOR 30 MINS, I ALSO WANTED THEM WHEN YOU SAID YOU WOULD LOAD MY ACCOUNT WITH THE SAID PURCHASED FS'S, NOW YOUR SAYING BECAUSE I DIDN'T CONFIRM FOR A 4TH TIME THAT I WANT THEM YOU ARE NO LONGER GIVING THEM TO ME.
To actually get and use your FS's with this Casino is viurtually impossiuble. I'm still waiting for my "Manager" to call me back They are an absoluote joke!!!!!
on the first day i signed up there i won a good amount on a Pragmatic Play slots, the next day all of sudden all of the Pragmatic Play slots were not loading anymore ?!?
I asked support and they did not provide help or explication at all basically forcing me to play other providers where i ended up losing it all back, i just feels like they completely shutted off my accounts, i was in losing mode only, i understand how casino works and i dont mind losing if i have a run for my money, but this just felt like straight up thievery to me. especially if i add the pragmatic play issues on top of it.
in other words do not waste your hard earned money there, there is way better options !
Fast withdrawal for fiat currency i have to give them that
Questionable behavior see my review for explanation
Levelup casino is definitely one of the better ones in my experience. The customer service is great and the range of bonuses are the best I have seen.
The mobile app has some technical flaws, it is hard to scroll through the lists of games as the app reloads from the beginning. When exiting a game you are always directed back to the home page or top of the list, which is frustrating considering how hard it is to scroll through!
LevelUp is one of the better casinos I have tried and I would recommend it 🫶
Bonuses
Range of games
Promotions
Customer support
VIP system
Fast withdrawal
The mobile app doesn't load many games and goes back to the beginning when you press 'more'
RTP is hit and miss
Majority or the games are promoted as 'hot' which defeats the purpose
It (almost) doesn't get any better than this. Used a 200% bonus with a fair x35 and WITHOUT a max win, made a first deposit of 21 euros via crypto, got lucky and won 1100 euros. KYC documents confirmed after 15 (!!) minutes without any annoying questions, payout in wallet the next morning - great!
Besser geht es (fast) nicht. 200% Bonus mit fairen x35 und OHNE max Win genutzt, erste Einzahlung von 21 Euro per crypto getätigt, Glück gehabt und 1100 Euro gewonnen. KYC Dokumente nach 15 (!!) minuten ohne nervige Nachfragen bestätigt, Auszahlung am nächsten Morgen im Wallet - super!
almost everything
fast alles
In contrast to other Dama Casinos, relatively many slots are blocked with bonuses, felt like 70%
im Gegensatz zu anderen Dama Casinos relativ viele Slots mit Bonus gesperrt, gefühlt 70%
The time it takes to receive a payout from this casino is ridiculous. They wouldn’t pay to the card. I used to deposit the money so they wanted a bank account now telling me seven days not including weekends. All this process is taken almost 2 weeks. They don’t realise, when you gamble you can lose but when you win you want to be paid. I will never use this app ever again.
Really disappointed having to beg for my winnings to be paid
Have always really enjoyed playing on level up have never had any trouble with receiving withdrawals up until recently I do recommend trying this online casino for yourself gamble at your own risk
Easy to deposit
Easy to withdraw
Vip managers have been helpful
Trouble withdrawing on my most recent transaction which dates back to the 22nd of April
Have to jump through hoops to get my most recent withdraw providing statements to prove I haven't received withdrawal now I need proof from bank they can't trace the rrn number provided to me
Discover LevelUp! This casino has a huge variety of games, and the website is well designed and comprehensive. They also have a great phone app. Big variety of bonuses, especially when you become a vip. Customer service is excellent, good communication. Withdrawals are fast, even for large amounts. It's a complete casino with little negative to say for myself.
Well established support. I had to solve a hitch with verification. Managers calmly explained the reason for the failure, helped to solve the issue. I communicated with them in online chat, but there are other ways available. In short, you won't be left alone with the problem, well done.
Great casino, I used all the deposit bonuses and was able to implement them all and pay out a few hundred euros each time. I don't know when I last experienced something like that. Normally it goes up for a short time and then goes down in free fall. It seems different here or I'm just lucky, well I still get full marks here. Nice support, fast KYC and fast payout.
Super Casino, ich hab alle Einzahlungsboni benutzt und konnte alle umsetzen und jedes mal ein paar hundert Euro auszahlen.Ich weiß nicht wann ich sowas das letzte mal erlebt habe..Normalerweise gehts kurz hoch und dann im freien Fall runter.Hier scheint das irgendwie anders zu sein oder ich hab einfach nur Glück,naja trotzdem gibt es hier volle Punktzahl.Netter support, schnelle KYC und schnelle Auszahlung.
Web site not working Always not working very bad service . The site is constantly crashing for more than two hours, and the site is down, and I cannot access my account. I do not recommend using this site, and I tried to contact them, but I could not communicate
I'm genuinely pleased with everything here. The variety of slots is great, and withdrawals have been a breeze. While I haven't withdrawn large sums yet, my smaller withdrawals went smoothly, fast, and with minimal effort on my part
Superb Casino with a great website design, a lot of different payment options and a great variety of providers. Furthermore do they offer the highest RTP version for PragmaticPlay which is super rare nowadays. KYC and withdrawal times are very fast. I can only recommend this casino. It is top Tier!
a lot of payment options
Super fast withdrawal times
Super fast KYC
Highest RTP version of pragmatic play
website very easy to navigate
no Big Time Gaming and no Hacksaw gaming available
Guru casino bonus was not credited. I wanted to replenish the euro account, there were about 10 payment methods, I chose LTS. After a couple of minutes, funds were credited, but only on the LTS account)) And you can’t play 90% of the games with the LTS account. I wrote to support, she says - there is no currency conversion to us) then why are the payment methods - crypt. While talking with support for an hour, the site crashed 30 times, didn’t get to the games, but it seems to be for the best. I say I want to withdraw funds back, support says wait for an answer by mail, the problem is already with the deposit, I have not seen such a casino for a long time.
Бонуса от казино гуру не зачислили. Хотел пополнить евро счёт, там было около 10 методов оплаты, выбрал лтс. Через пару минут зачислили средства, но только на счёте лтс)) А счётом лтс нельзя играть в 90% игр. Поддержке написал, она говорит - к нам нет конвертации валют) тогда зачем стоят методы оплаты - крипта. Пока час общался с поддержкой, сайт раз 30 вылетел, до игр не добрался, но похоже и к лучшему. Говорю хочу вывести средства обратно, поддержка говорит ждите ответа по почте, проблема уже при депозите, давно я такого казино не встречал.
made a deposit, sit and wait for an answer by mail.
The casino has all of the top games, and I have no trouble winning at any of them. The cash-out procedure is lightning fast, and the selection of games is fantastic. Not to mention, that I get the bonuses I need.
I had an offer of 200fs 10x wager with a deposit, recieve 40fs each day for 5 days, I made a deposit and now i have 80 fs left and they wont give them, I ask on chat, they have me waiting for an hour+..too much trouble for free spins where youre going to win 1 dollar and loose everything. got my 40fs at the end plus 50fs but still you just lose in 2 minutes, you dont even have fun..just avoid this and every casino.
A lot of games
Chat waiting is long
Cant play a lot of games if you have bonus money or arent verified
Free spins wont pay, nothing pays
Sometimes if you win more than 5 dlls fs, at the end they just give you 5
Plenty of good slots to play and great bonus's and VIP program. I do have to say that they make withdrawing funds really really hard! They want every card you have ever deposited with and whay seems to me to be way to much info required. There are only 2 withdrawal options for Aussies available to which is a setback. Bitcoin and bank transfer. They should allow more withdrawal options
Activated 20 FreeSpins today where I fought my way up to €830. Suddenly bonus conditions met and only €50 left in the account. The lady in the chat told me the highest payout is €50.
They steal me 780 € !!!!!!!!!
So hands off, no one needs such bonuses !!!!!!!
Was eine Sauerei !!!!!!!!!!
Hatte heute 20 FreeSpins aktiviert wo ich mich bis 830€ hoch gekämpft habe. Plötzlich Bonusbedingungen erfüllt und nur noch 50€ auf dem Konto. Die Dame im Chat erklärte mir höchste Auszahlung sind 50 €.
Man klaut mir 780€ !!!!!!!!!
Also Finger weg, solche Bonusse braucht kein Mensch !!!!!!!
FS highest payout is €50. Then I need no FS 780 € away
FS höchste Auszahlung sind 50€. Dann brauch ich auch keine FS 780 € weg
Keep away if possible! Deposited from my Visa 300 Euro,won 800 Eur,impossible to cash out,because they dont do cashouts to Visa! 8 times rejected my money withdraw by Bank transfer,now dont know what to do,how to withdraw.
Excellent casino with the best games and I find it easy to win. Cashout process is very quick and staff are incredible. I get bonuses usually every time i ask. And they leveled me up to VIP statues where you actually feel like your a very important player.
It's my preferred casino to play at the moment and I played most all of them.
Stay Awesome Level Up
Winning
Discussion
LevelUp Casino discussion
Discuss anything related to LevelUp Casino with other players, share your opinion, or get answers to your questions.
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