LevelUp Casino Review

The player from New Zealand is contesting a deduction of $641 from their account due to disputed bonus terms. The casino alleges the player exceeded the max win, however, the player asserts they only won $28.00 and completed all wager requirements.

The player from Australia had encountered difficulties while attempting to withdraw $200 from his online casino account. The casino had required proof of purchase, which the player had provided through Apple Pay. However, due to a 3-day delay in payment confirmation and discrepancies in the currency of transaction, the withdrawal had not been processed. The player had also submitted his driver's license and proof of address, which were approved. After a series of correspondences involving the Complaints Team, the casino, and the player, the casino had finally accepted the provided proof and processed the withdrawal. The player had expressed satisfaction with the resolution and commended the Complaints Team for their assistance.

The player from Germany had deposited 43€ into the casino through Nodapay, which was not credited. He had closed the account hoping to get his money back, but the deposit remained pending. After a week of back and forth communication with the casino, the issue had remained unresolved. The Complaints Team had advised the player to contact his payment provider for further investigation, as the casino could not directly aid in this situation. After 11 days, the player reported that the money had finally been credited to his account, resolving the issue. We had marked the complaint as resolved in our system.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. We had advised the player that withdrawal processing could take some time and might have been delayed due to unfinished KYC verification or a high volume of withdrawal requests. We extended the timer for resolution by 7 days, however, the player did not respond to our messages. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Canada has experienced difficulties getting account verification at the casino, despite providing the requested documents. They're seeking an explanation for the casino's refusal to verify the account. We rejected the complaint because the player didn't respond to our messages and questions.

After winning a jackpot, the player from Austria requested account closure due to gambling addiction. Despite the published withdrawal limit, all withdrawal attempts have been denied due to allegedly exceeding this limit, paired with technical issues and lack of response from support. After evaluating all the evidence and information, we believed .player is not entitled to receive the refund.

The player from Australia is unable to withdraw their funds due to incomplete account verification. Since the player requested a chargeback and his deposits were returned, we were forced to reject the complaint.