Home Complaints LevelUp Casino - Player’s struggling to withdraw his winnings.

LevelUp Casino - Player’s struggling to withdraw his winnings.

Amount: €350

LevelUp Casino
Very good reputation
Submitted: 27 Mar 2022 | Case closed : 13 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

Sensitive attachment
8 months ago

Deposit with Neteller play and won 350 now cant cashout with Neteller they Disable it support is very bad cant help They only say Try cashout with Neteller but the site dont let me click it

1 week ago other supporter said try cashout with Bank Transfer

Cashout canceled

Public
8 months ago

Dear Daniel777,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

 

Could you please advise if you have been informed about any alternative method to withdraw your winnings?


I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
8 months ago

Dear Daniel777,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
7 months ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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