Home Complaints LevelUp Casino - Player’s deposits have never been credited to his casino account.

LevelUp Casino - Player’s deposits have never been credited to his casino account.

Amount: €35

LevelUp Casino
Very good reputation
Submitted: 13 Jun 2021 | Case closed : 29 Jun 2021
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

1 year ago

The player from Australia has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
1 year ago

I made deposit which showed up on their end as failed but as shown to them in the screen shorted bank statement of mine along with screen. Shot they asked for just keep repeatedly keep asking me over and over again for same screen shot I already provided like they a re a robot still took my money and still no credit or any closer to a resolution worse experience I have ever had with online casino definitely avoid

Public
1 year ago

Dear Dean,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.

As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary.


I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela


Public
1 year ago

I have no doubt they received the funds I even got a email for the same transaction now saying it was aapproved

Public
1 year ago

Could you please forward the payment receipt? Thank you very much.

Public
1 year ago

Dear Dean,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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