The player from Austria is facing deposit issues at Level Up Casino, where a recent deposit of 79 Euros has not appeared in her account or been returned to her bank. Additionally, she has a pending withdrawal of 1000 Euros made on 11/3/024, which has not been processed despite being told to be patient.
LevelUp Casino - Player's deposit and withdrawal have been delayed.
Amount: €1,000
LevelUp Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
2d 13h 3m 17s
Case summary
1 week ago
Public
Public
1 week ago
Translation
I've been playing at Level Up Casino for a very long time and never had any problems. However, since 10/17/024, I've been encountering issues. I deposited 79 Euros, but it never appeared in my player account, nor was it returned to my bank. I've been asking about this every day. Since 10/17/024, they keep telling me to be patient. Then, I won 1000 Euros, and now I'm having another problem there as well. I've always used the same method for withdrawals, and a few hours later, the money was in my bank. However, I requested a withdrawal on 11/3/024, and I still haven't received my money. Every day, I reach out to the casino about the withdrawal issue. They keep telling me to be patient, that they have approved it. But when I check the withdrawal status, it shows -1000. Normally, it should say approved or in progress.
Best regards, Ingrid
Automatic translation:
Public
Public
1 week ago
Dear Putzi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.
If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
Putzi has 2d 13h 3m 17s to reply
