Home Complaints LevelUp Casino - Player’s account has been blocked.

LevelUp Casino - Player’s account has been blocked.

Amount: $749

LevelUp Casino
Very good reputation
Submitted: 12 Apr 2021 | Resolved : 14 Apr 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Argentina had his winnings confiscated due to an accusation of bonus hunting. Player’s complaint has been resolved successfully.

Public
1 year ago

After earning 749 usd, they block my account for "bonus hunter", they don't give us a reason.

Public
1 year ago

Dear Iniwal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Have you, by any chance, saved your bonus history before your account got blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Public
1 year ago
Translation

Excuse me specialist, this casino gave me the money back in my account today, although they did not unlock my account, the complaint can be considered as finished.

Automatic translation:
Public
1 year ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Iniwal, for your confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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