The player from Argentina had his winnings confiscated due to an accusation of bonus hunting. Player’s complaint has been resolved successfully.
LevelUp Casino - Player’s account has been blocked.
Amount: $749
LevelUp Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
After earning 749 usd, they block my account for "bonus hunter", they don't give us a reason.
Public
Public
3 years ago
Dear Iniwal,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Have you, by any chance, saved your bonus history before your account got blocked?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Excuse me specialist, this casino gave me the money back in my account today, although they did not unlock my account, the complaint can be considered as finished.
Automatic translation:
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Iniwal, for your confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
