LetsLucky Casino - Player's loss limit issue.

I had a $2000 dollar loss limit set. I won $20,000 dollars and then lost it all the way down to $1500. Then the limit kicked in. Should it have not stopped me at $18,000

Hello rickyevans76,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LetsLucky Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When did you set the loss limit and did you receive any confirmation that it has been activated? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear rickyevans76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes my account was verified and I set the limit over a year ago. I have asked them about and they give the same response explaining what loss limit is. I have deactivated the loss limit since

Hello rickyevans76,

Do I understand it correctly that the complaint is no longer relevant?

Dear rickyevans76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

If I have a loss limit set and it clearly didn't work until it was to late wouldn't I be entitled to some sort of compensation l?

Hello rickyevans76,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru, specifically the one where they explained the loss limit? Also how much was your loss limit set to?

Dear rickyevans76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My losss limit was set to $2000

Hello rickyevans76,

Still waiting for the e-mail from you where the casino explained their definition of loss limit. Please forward it as soon as possible in order to move forward.

Dear rickyevans76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.