Leonmonaco Casino - Player’s deposit has never been credited to their casino account.

Hello,

I would like to raise a complaint about leonmonaco casino! 26th of June 2020 I deposited £30 to account and it was never credited. I just read another uk players post regarding same issue. Money has came out my bank Balani Trading LLC

want others to a vapid this Casino at all costs.

Dear Trace,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Trace,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello again,

just to explain, I sent an email to the Casino with a screenshot of my statement and highlighted their payment that was taken from bank,

a day or so later I received an email saying the funds had been added to my account. I had asked for a refund, though this wasn’t acknowledged in email. Funds didn’t go far. I won’t be using the casino again.

thank you for your help 🙂

Dear Trace,

Thank you very much for your answer. Do I understand it correctly that your deposit has been successfully credited to your casino account, but you have asked for a refund? Have you played any of your funds or the whole amount remained untouched in your account? 

Dear Trace,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.