Leonmonaco Casino - Player’s deposit has never been credited to casino account.

Hi signed up to Leon monaco on Thursday, deposited £100. The money has not been transferred to my account and from Saturday it had left my bank. I've had one customer service reply despite it stating 24 hour live chat. Wish I had read this site before signing up.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Yes they said wait a few days. Money has left my account paid to balani trading llc dubai

Money has now been credited to my betting account, thank you for your help at this time 🙏

Thank you very much for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Yes all resolved thank you

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Irvo, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru