Leon Casino - Withdrawal of player's winnings has been delayed.

Hi Sir ,

I Withdraw my Fund On 29 th Of August but My Payment Not Received In My Astropay account, 9 days have already gone but my payment is not credited yet don't know why and talk to customer care they don't even give any reply and say that your payment is already gone but till now my payment is he hasn't come.

🤬🤬

Dear Ankit03,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ankit03,

Have you received your withdrawal from the casino yet?

No sir i don’t recived my withdrawal amount and leonbet customer support saying i have no help please contact astropay customer but astropay customer no help me and astropay customer support saying your withdrawal not credit and leonbet not send your withdrawal please help me sir

Hello Casino Guru team,

During correspondence with our support team regarding the withdrawal, Ankit03 confirmed that he provided an incorrect purse number in the AstroPay payment system when he was ordering the withdrawal. The withdrawal has already been processed on our end, so we cannot reverse the operation.

The AstroPay team recommends that the client reach out to their support for assistance.

Thank you for your assistance.

Best regards,

Alexander

LeonGaming Compliance Officer

Dear Leon Casino representative, thank you for providing us with insight into the player's case.

Dear Ankit03, please let me know if you contacted Astropay and informed them that you made a mistake in the purse number in the AstroPay payment system.

Dear Ankit03,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.