Leon Casino - The player struggles to verify his account.

Hello, I am contacting you regarding a withdrawal of €1626 that I cannot do because I was asked for a 3rd verification of my account while the first two were successfully validated. In addition, I can no longer access the history of my withdrawals, deposits or bets.

Hello Mvc2012,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

Can you clarify whether you played casino games or sports betting? Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Nick, I only use sports betting on Leon.bet. The third check started 2 days ago, I was asked for a selfie with my ID, a sheet written "LEon" and today's date all in front of the profile page of my account with the balance.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick