Leon Casino - The player struggles to verify his account.

I can't withdraw, they ask me for bank statement documents with my name, I already sent everything and they don't solve anything, they keep insisting that I should send more additional documents

Hello thaissathiago7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi, good afternoon, it's been more than 24 hours since I sent the documents, the first ones that requested an ex�identity selfie were approved immediately. After everything was approved, I tried to withdraw. They asked me for a bank statement with my name. when I go to look it still says that I need to send more additional documents

Hello thaissathiago7,

As mentioned above, the verification may take up to 14 days. As only a week passed, be sure to wait at least a week more and meanwhile forward any document the casino requested from you to make the process as fast as possible.

Let us know in case of any update.

Dear thaissathiago7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.