The player from Germany had been consistently depositing money into her casino account but had not seen any returns. After her complaint was submitted, we had informed her that we could not take action based solely on her description, as the nature of casinos involved both wins and losses. We had provided her with resources to understand the payout ratio (RTP) and variance in casino games. We extended the complaint response time by 7 days, however, the player did not respond within the given time frame. As a result, we could not investigate further and had to reject the complaint.
Leon Casino - Player sees no return on deposits.
Amount: €1,000
Leon Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
All my losses are due to my account! Deposit endlessly but earn nothing in return
Automatic translation:
Public
Public
7 months ago
Dear Ozge.81,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.
Best regards,
Veronika
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