Leon Casino - Player’s withdrawal was canceled.

Dear yeshwanth111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello,

Now they have blocked my account and in the last 7 hours, I faced extreme torture from them.

First they asked ID, then Passport, then Selfie, then liveliness check, then Bank statement.

After each step completion, they said they will release payment but after completing each step they are saying to verify another step. Now after giving them statement, they are asking me to wait for 30 days to complete verification then only I will get my amount ( They're not guaranteeing that too, they are saying that they will verify and let me know)

I've seen reviews on trust pilot saying that some people not receive withdrawal forever after this step.

Please help me this is the only hope i have. I don't mind losing account but i want my money back.

Thank you for your reply, yeshwanth111. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that your documents have not been verified yet?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

I have played multiple games in Live casino

First they told me my withdrawals will be open after checking liveliness and passport, once I sent they started asking bank statement, they said they will release after sending this. They checked but now they came up with new excuse saying that document has sent to security team which takes upto 30 days. I have seen multiple reviews on Trustpilot and Twitter/x that they have not released payment even after 60 days. I'm so scared, that amount is very important to me. I'm asking for withdrawals. I don't care about account block. When I had a chat one support person replied saying that "We strongly advise against viewing our platform as a means of generating profit, as this is not the primary intention behind our service."

I have just now checked that they deleted that message.!

Without Bonus

Please help me get my money! I don't care if the account is gone.

Dear Casino Guru,

The player's activity is currently undergoing checking in Evolutions Gaming. Please note that we're acting in accordance with our T&C that allows us to suspend withdrawals for the period of verification and activity checking up to 30 days.

Dear yeshwanth111,

We kindly ask you to wait until the checking is over. Thank you for your patience.

Best regards,

Alexander

Leon Compliance Officer

Can't I just get my money and then you can do verification.? I'm pretty sure, I have not done anything wrong apart from winning few bucks in live casino! How can you hold my funds for 30 days? Allow me to withdraw, If you think I've done anything wrong you can block my account and never let me deposit in Leon bet. It is not right to hold my funds for 30 days. 5 days has already passed and it is so frustrating.

And In chat support person literally said this and DELETED- "We strongly advise against viewing our platform as a means of generating profit, as this is not the primary intention behind our service."

Do you mean that if I win some amount, you will block my account?

Now chat has stopped responding to my messages and in email, I'm getting forwarded messages.

You took passport, national id, wallet statement liveliness check, one after the other I have sent everything you asked for and then you started saying 30 days.

Allow me to withdraw, I've never faced anything like this before. I request you to unblock my withdrawals, Casino Guru, please help me!

Hello everyone,

Thank you both for your replies.

Dear Alexander,

Could you please clarify the exact starting date of the Evolution's investigation?

Dear Casino Guru,

The Evolution's investigation started on 15/07/24 and is still ongoing.

Dear yeshwanth111,

We kindly ask you to wait until the investigation is over. Thank you for your patience.

If you have any questions not related to the investigation please refer to our support which is available 24/7.

Best regards,

Alexander

Leon Compliance Officer

"If you have any questions not related to the investigation please refer to our support which is available 24/7."

You guys stopped replying to my emails and chats.

Alright, let's give it two more weeks.

Dear Alexander,

Please get back to us when the investigation is over. Thank you very much.

Dear Casino Guru,

They have done fraud to me and they're claiming I've done fraud.!

They have sent me an email -

Hello,

This is to inform you that your account has been locked due to a violation of our T&C's:

6.1 We have a strict policy against money laundering. Any criminal or rule violating activity ("Fraud") is prohibited and may lead to the player account being closed and the funds in it forfeited.

6.2 Fraud includes, without limitation: paying with stolen or someone else’s bank cards or vouchers, using compromised e-wallet access, player collusion, false registration data, document forgery, and influencing the outcome of a sporting event through affiliation with the sports event organiser or possession of information from athletes, agents, coaches, referees, team managers, or other event participants.

6.5 We may decide to lock your account whenever we have reason to suspect that it has involvement with Fraud. Until our investigations are complete and the Fraud case is cleared, we may continue to freeze the account. In case of deciding on permanent blocking of the account for Fraud, we are entitled to withhold a commission in the amount of 5% of the amount of deposits. When returning funds, your previous withdrawals are taken into account.

As per the decision of our security department, you are not allowed to register new accounts in our system. Any new account created will be closed and all funds forfeited.

1) I have never done any fraud, if they think I've done anything wrong, I request them to submit only 1 Proof.

2) If i done any fruad, I could've won a lot, Infact I'm in losses with LEON bet. I lost more money than win here

3) My remaining funds are rs. 3700 something, where did my money go? That is my deposited money, I didnt even bet anything with that amount, How can they just rob my money without submitting any proof to me??

PLEASE HELP ME GET MY MONEY BACK! THEY HAVE NOW LOCKED MY ACCOUNT

I have sent them my passport, national ID, statement, liveliness check everything still they are not paying my DEPOSITED MONEY.

After making me wait for 30 days saying that they are going to check with EVOLUTION GAMING, they are doing this fraud to me.

PLEASE HELP ME GET MY MONEY BACK, It is not small amount for me!

I can't believe they can just rob my deposited money just like that. If they want they can cancel my winnings, but in leonbet i have lost more than win here. I want my money back. please help me

please help me get my money back. They won't reply me and they are saying I won't get my deposited money also. I've lost more than win in Leon. please help me get my money back. I have not done anything wrong. If I did, I will be in profits. I've lost more here than win.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Please help me get my money. They have stole my deposit funds also. How can they rob my deposits without any reasons. If they take winnings its fine. but stealing deposit funds is something which i never heard. Its not a small amount. please help me. i have not done any mistake apart from playing some casino

Hello Kristina and Casino Guru Team,

The account has been permanently locked for collusion. The remaining funds are forfeited since the sum of withdrawals exceeds the sum of deposits.

The result of the Soft Gamings check showed that the player, along with another player, used an opposite bets strategy to turnover funds during the session.

Thank you for helping us to resolve this case.

Best regards,

Alexander

Leon Compliance Officer

Thank you both for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Can you please tell me in detail about how much I deposited and How much I withdrawn?

What is the meaning of opposite bets strategy? Why would i make opposite bets? What is the use of it? Please give explaination? Why did you steal my deposit?

Why would I lose money by betting on opposite strategy ? What are you even talking? I have only one account. I have even lost lot of amount.

Why did you steal my deposit amount?

PLEASE PROVIDE PROOFS FOR EVERYTHING IN DETAIL.

THANK YOU.

Dear yeshwanth111,

I'm taking over your complaint.

Dear Alexander,

Please send the evidence supporting your claims to my email address (peter.m@casino.guru).

Hello Peter,

Please help in getting my deposit money back. Please ask them about my Profit/Loss

Rs.. 3700 is my deposit amount.

I don't know what is this 'Opposite bet strategy' ? I've heard for the first time. In casino, if we bet opposites, we'll lose money right? why will I bet like that? Please help me in getting my money. DEPOSITED MONEY!

Dear Peter,

I've sent you an email with the information you requested.

Thank you for your assistance.

Best regards,

Alexander

Leon Compliance Officer

Thank you Alexander for the supporting evidence.

Dear yeshwanth111,

We reviewed the evidence from the casino and I'm afraid we won't be able to help you. The evidence strongly supports the casino's claims of opposite betting and therefore we have no other option but to reject your complaint. If you disagree with our decision, please turn to the casino's licensing authority (https://casino.guru/licensing-authorities/curacao-license-3). I wish I could be of more help.

Best regards,

Peter