Leon Casino - Player’s winnings haven’t been rewarded.

I was playing GreatRhino Slot and I won the free Respins!!

But while I was playing I was winning with the Respins, because several Rhinos were coming out....

But when the Respins ended they didn't pay me anything and not even the value of the winnings I got!!

I went to check the Game History and there was even another Slot name there that I've never even played!!!Vulkan Slot...... anyway

They said I had to send the screenshot, but how???

You can't do it in the game!!

I know I played this game several times on Bacana Play and it never happened to me!

Now it's up to the casino to solve the problem with the Supplier, technical problem, whatever it is and not the player!!!

But they don't solve anything!!

Compliments

Dear Crespo1970,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru? Do I understand correctly that the winnings from Free Spins haven’t been rewarded properly?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Crespo1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for the help, I'll try to send what I can!!

The casino hasn't even given a syme about the case, because it doesn't suit them!! However, I've already checked and the slot is already working normally.... finally Regrettable!!!

Compliments

Thank you, Crespo1970, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear Crespo1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.