Leon Casino - Player's winnings has been confiscated by the casino.

Dear

I hope this email finds you well. I am writing to express my extreme disappointment and frustration regarding the recent treatment I received at your casino.

On 21/0372024, I was thrilled to have won a significant amount of 165,000 rupees through my gameplay on your platform. However, to my utter dismay, I later discovered that all my winnings were confiscated under the pretext of alleged fraud and duplicate account creation.

I want to emphasize that I have been a loyal and honest player at your casino for. My account and documents have been duly verified, and I have always adhered to your terms and conditions without any violation.

It is therefore deeply unjust and unacceptable for my winnings to be arbitrarily seized without any concrete evidence of wrongdoing on my part. I firmly believe that this action is a clear breach of trust and fairness, which tarnishes the reputation of your esteemed establishment.

I kindly request a thorough review of my case and a transparent explanation for the confiscation of my winnings. Additionally, I expect the immediate restitution of the 160620 rupees that rightfully belong to me.

Failure to address this matter satisfactorily will compel me to escalate my complaint to relevant regulatory authorities and seek legal recourse to uphold my rights as a player.

I trust that you will handle this issue with the urgency and seriousness it deserves. Please contact me at your earliest convenience to discuss further steps and provide a resolution.

I have all the proof of winning in funckytime i won the money they deduct all my money gave only gave my deposit amount for withdrawal I want justice i want my money help me

Dear Ajay9289,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No chance of same IP dear sir

I won from real money which deposited

I have send a email of screen recording

Waiting for response

Thank you very much, Ajay9289, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Please already so much delay

Why you guys don't response

Dear Ajay9289,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Leon Casino representative to join this conversation and participate in resolving this complaint.

Dear Leon Casino,

Could you comment on this?

Thank you in advance for providing the information.

I think they will not reply they are scammer

Hello Casino Guru,

Sumsub, the leading online verification service, has deemed the documents provided by the customer to be forged. We rely on their expertise in this field.

We appreciate your assistance in resolving this case.

Best regards,

Alexander

Leon Compliance Officer

Then they ask for selfie with documents but they directly taked my all my money

Casino guru i think you are so busy please also slove my issue help me to get my money god bless you

Dear Leon Casino,

Could you provide us with the evidence of allegedly forged documents?

I'll be awaiting your reply.

So much delay 😔😔😔

Hello Casino Guru team,

I've sent you an email with the evidence.

Thank you for your assistance in resolving this complaint.

Best regards,

Alexander

Leon Compliance Officer

Why so much delay 😐😔😔😔

Hello Ajay9289,

I have reviewed the evidence provided by the casino and it is clear you forged your ID. Could you comment on this?

I'll be awaiting your reply.

Dear i misplaced orginal document but i have the copy of my document low quality format so i uploaded it for verification they are saying forged. If you need orginal document i can provide it also but they doesn't ask they debited all my money and refunded all my deposit because wining is big that why they blocked. I am ready to provide my another document

Thank you

Hello Ajay9289,

It appears you have provided the IDs with the same photo but different names on them, which is considered against the casino's terms and conditions and as a fraud.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.