Leon Casino - Player's winnings disappeared.

i play in this casino often today i reached about 800 and i have some euro in it... i was playing gate of olympus and it gave me a big win... after this win i turn off my cell phone i go do some work and after half an hour after I opened it there was no money in there....I messed with them and they tell me that I ate it in other games which is not the case...they just stole my money through their system and they are playing tricks now. .. I'm just making a formal complaint

Dear panosk77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, I didn't have anything from bonuses, etc. I had played with my own money, I had reached quite a large amount... then I turned off my cell phone and after half an hour I had nothing in it, I have also sent a video of my history and all that and they tell me that i was playing but games....while i hadn't played any games..now sadly i don't have any saved chat

Thank you for your reply, panosk77. I apologize, but it would be close to impossible to prove that the casino (or someone else) did this or find out who accessed your account.

If your login has been compromised and you believe someone else played with your funds, there's not much we can do for you. Unfortunately, cybercrimes happen more and more often and the only advice that we can give to all the players is to be extra careful with suspicious emails and to protect login information.

Moreover, proving that a third party entered your casino account is something that authorities such as the police should deal with, not our forum. It is a substantial amount and the entire incident should be classified as cybercrime. Sadly, we do not have the resources to investigate such cases.

Please, let me know if there is anything else we could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

ok you enlightened me 😂😂😂 no thanks

I understand your frustration, but as I said it would be very difficult to prove that someone else accessed your account and played with your funds.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.