Leon Casino - Player’s deposit has never been credited to their casino account.

I have deposited Rs50000/- through Google pay method on 2nd March 2:39pm and the amount is not yet credited in my casino account. I have contacted the customer services more than ten times and every time i got the same reply that my case is transferred to concerned department and they will inform the details through mail but nothing has happened as of now

Dear Nethra18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your payment provider already? Ideally, they should be part of the investigation.  

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear petronela, no this was not my first deposit in the casino,i am using it for last 1 year, but this is the first time that this type of thing happened to me.I am already contact the payment provider and it is confirmed that money is transferred to casino account.please do needful

I fully understand your frustration, Nethra18. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 25 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds.

Meanwhile, could you please forward any relevant communication between you and the payment provider to petronela.k@casino.guru?

Thank you in advance for your patience and understanding.

Kk thank you sir

Sir,

It is going to be one month,my amount is not yet credited. Everytime I am getting a same reply from their side and chat details are forwarded to your mail, please look into it. I am asking for a compensation they denied it also.

Please bear with me for a couple of days and I will check back with you at the beginning of April. Once you have your bank statement for March, please forward it to petronela.k@casino.guru. Thank you very much in advance.

Dear Nethra18,

Have you received your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I received my funds on 30march, They were denied to give me a compensation, so I deleted my leon account forever.Thank you very much for your support

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nethra18, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru