The player from Greece repeatedly opened and closed accounts with the casino Leon. They expressed frustration with the casino's operations. The player reported losing significant amounts of money across multiple accounts and claimed that the casino had not responded to requests for closure or assistance regarding gambling addiction. The Complaints Team concluded that the complaint would be closed due to the player's acknowledgment that no resolution could be achieved.
Leon Casino - Player’s accounts are repeatedly closed by casino.
Amount: €10,000
Leon Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Leon Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
Translation
I opened an account with Leon and ended up losing all my money. I closed the account and have opened six more accounts; as soon as I close one, they allow me to open another. I've lost money in all accounts without any withdrawals. They've ruined me with fake games like those from the provider AGT. They are scammers. I'm asking them to close the account, and they don't do it. If someone could see the money I've deposited and the returns made by this casino, they would be shut down and jailed. I've never played in a worse casino. What I want is for some responsible authority to shut down these scammers. I am telling you with certainty, they are frauds.
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2 months ago
Dear Tsaka,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.
Please understand opening multiple accounts is prohibited in most online casinos.
Please allow me to ask you a few questions, so I can better understand the situation.
- What was the reason you gave when closing your accounts in the casino previously?
- Could you please explain what the disputed amount of €10000 represents this situation?
- Do I understand correctly the casino refused to close the account you opened most recently?
- Could you please share with me your communication with the casino regarding your previous and current accounts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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2 months ago
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Hi, I opened an account in Leon, which I lost a lot of money on, I told them to close it. Since then, I have opened and closed 6 accounts, they let me open and play, and as a result, I have not won even once in any of them. They are scammers, now in the new account that I have put 1500 euros in 2 days, they will not close it and they will not respond. I do not know what to do with this casino, I have told them repeatedly that I have a problem with gambling. It is the only company that does not have security for the player, they should not have opened an account for me again since I have an addiction, I have lost a lot of money, this casino is the worst there is, I do not know what will happen, I do not have access to any other account, if you search for them, you will see what they have done to me, I do not know how I will find a solution. Please, do a list for them, they have ruined me, I have also sent complaints about other casinos, but I tell you that this casino definitely needs a complaint....
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2 months ago
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They don't answer any of my messages because they drove me crazy and I cursed at them, I'm telling you, they drove me crazy. It has 0 spins. This casino has fake jackpots on the AGT provider. If their provider does a check, they will see that they are not their games. They don't play like that. This provider's games have an imagine small jackpot that in all the companies is 10 euros, there it is 500. It never opens. Close this casino. It wants a complaint.
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2 months ago
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I would like you to tell me what to do? My problem is right now that in this company I have lost money in 6 accounts I close one and open the other and they leave me normally while I have not received any money they just eat me 1000 2000 euros without a refund I have not played in this casino the money I would rather burn it they have no refund at all. At the moment I have no communication they do not answer me for anything I ask them for a bonus and they do not give me I want if possible to find out how many accounts they have eaten money. They are scammers they are scammers I tell you listen to me they are a gang of scammers. Lock them up in prison I want my money back.....
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2 months ago
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In the last month, these and all other accounts have lost the same amount in all accounts, it has never gone over 200 euros, it is never a casino, this is a scam...
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2 months ago
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They don't open communication when they're gangsters.
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2 months ago
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Will anyone help? They don't answer or they are scammers and I keep losing money. They have closed everything. They are scammers. They have closed everything. They have ruined me. I need help. Can we find the scammers?
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2 months ago
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I deeply apologize for the late response.
Could you please forward the communication in which you informed the casino about your gambling addiction? Please include any responses you received from the casino if any. Send this proof to my email at tomas@casino.guru
According to the casino's responsible gambling section, the casino offers self-exclusion https://leon.casino/el-gr/responsible-gambling
Self-exclusion
In case you need a break from online gambling, we provide a self-exclusion feature, which you can access via the "Manage Deposit Limits" page. If you set your deposit limit to 0 with a validity of six months, this has the meaning of temporary self-exclusion and our system will not allow you to remove it until the 6 month period has expired. If you set the deposit limit to '0' indefinitely, this will constitute a permanent self-exclusion, effectively banning you from playing on the site. our website forever.
Self-exclusion is a powerful intervention tool when the problem becomes compulsive. Please do not hesitate to contact customer service if you need additional information or assistance managing your account limits. You can request self-exclusion by sending a written notice to our support team and we will deal with it immediately. Please remember that you cannot request the lifting of your deposit or wagering limits before their validity period has expired.
Complete Self-Exclusion
Customers who have recognized that their gambling activities have become a problem and wish to permanently exclude themselves from participating in further gambling activities may do so by submitting to the Commission a Complete Self-Exclusion Request Form , with the required personal information and official identification document. Please read this form carefully before submitting it. After verifying your request, the Commission will take the necessary steps to permanently ban you from all interactive gaming websites licensed and regulated by the Commission.
Once in effect, your voluntary self-exclusion is PERMANENT AND UNCHANGABLE.
If you haven't opted to use this tool, I would recommend you take advantage of it immediately.
I'll wait for your reply.
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2 months ago
Dear Tsaka,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
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Close the complaint anyway, you won't get anywhere with casinos. All you have to do is write proper reviews so that no one plays at this casino. They dared to close my account while they were eating my money in all their accounts. That's what they have done to me. They have taken a lot of money from me. And because they are scammers, they don't close the casino permanently, only for six months.
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2 months ago
Thanks for your reply.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any online casino in the future.
