The player from Greece repeatedly opens and closes accounts with the casino Leon. They express frustration with the casino's operations.
Leon Casino - Player’s accounts are repeatedly closed by casino.
Amount: €10,000
Leon Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Leon Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
1d 11h 38m 9s
Case summary
5 days ago
Public
Public
1 week ago
Translation
I opened an account with Leon and ended up losing all my money. I closed the account and have opened six more accounts; as soon as I close one, they allow me to open another. I've lost money in all accounts without any withdrawals. They've ruined me with fake games like those from the provider AGT. They are scammers. I'm asking them to close the account, and they don't do it. If someone could see the money I've deposited and the returns made by this casino, they would be shut down and jailed. I've never played in a worse casino. What I want is for some responsible authority to shut down these scammers. I am telling you with certainty, they are frauds.
Automatic translation:
Public
Public
6 days ago
Dear Tsaka,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.
Please understand opening multiple accounts is prohibited in most online casinos.
Please allow me to ask you a few questions, so I can better understand the situation.
- What was the reason you gave when closing your accounts in the casino previously?
- Could you please explain what the disputed amount of €10000 represents this situation?
- Do I understand correctly the casino refused to close the account you opened most recently?
- Could you please share with me your communication with the casino regarding your previous and current accounts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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