Leon Casino - Player is struggling to withdraw his winnings.

Good evening, I have a problem with mifinity, they do not approve my bank statements, I already went to the bank to ask for the statement and they still do not accept it, they say that it is incomplete, and what is right is that there is no other type of statement, can you help or explain what do i need to do because i have 260€ in my account and they put it back in my leonbet account where i won the game

Dear rosajoana642,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Do I understand correctly that the winnings were put back into your casino account? Is there any alternative method that you could withdraw them?

I'm sorry but to find out what is causing problems with your MiFinity verification, you need to contact the payment provider directly.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I would like to solve my problem already

It's been more than a week since I've been doing this, mifinity doesn't respond to emails, they don't help with questions

I did all the correct procedures, in Portugal there is no other paper bank statement besides the one I already sent to mifinity

My winnings have already left my casino account mifinity does not verify the account and leonbet cannot recover the money

Do you think you can help me?

I understand your frustration, rosajoana642.Unfortunately, we do not deal with complaints related to payment providers. My only recommendation on how to contact MiFinity would be via their Contact form (here).

If the funds left your casino account already, I'm afraid we are powerless in assisting you. Please let me know if you succeeded in receiving any reply from the payment provider.

Dear rosajoana642,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.