Leon Casino - Player feels unfairly treated by the casino.

Good evening, Over the course of 15-20 days, I have deposited approximately 950€ in this casino. Due to the difficult situation I found myself in, I lost control. The issue isn't just that; the problem is that I never received any bonus on its own, without having to purchase it. Every spin I made felt worthless, it seemed like the game was just swallowing my money. I've never experienced anything like this in other casinos; typically I might lose 500 but win back 450 and enjoy the gameplay. The scammers at Leon, though, are unbeatable. I would buy 20€ bonuses due to Greek regulations and would only get back 1.5 or less than 1 euro, with difficulty. Can anything be done about this?

Dear panosdaskalo,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear panosdaskalo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.