Leon Casino - Player doesn't receive winnings from jackpot game.

I play the slot game on Leon name Piggy tab. The game is keep tab the piggy bank untill it's broken and got a jackpot. While tap you will get some and lose some but it's okay for me. And then i keep tapping,tapping,tapping untill it's broken and money came out from piggy BUT there is no money came in my account and i don't know what happen so i chat with cs but he said this can't prove that i win jackpot. I must have bet id on my play history. BUT when i check,i see nothing. There is no bet id that show money came in for jackpot BUT i see with my own eye that piggy is broken already so i want to know what happen and need the right answer from them. But the same cs keep asking for bet id so i decide to play this game again and taking video to cs with the same situation,piggy is broken 2nd time!!!as attached!!but no history in my account again. I send vdo to cs but he reply me the same for bet id and didn't give me the reason of what i see for 2 times!

To win the jackpot,piggy must broken. And it's broken 2 times already which i see with my own eye but nothing in my history. I need a good reason what happen and pay compensate that i should get for this kind of situation.

Hello sa89we3,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward your betting history to nikolas.b@casino.guru together with the video as the first one you send was unwatchable? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear sa89we3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.