Leon Casino - Player claims that payment has been delayed.

Hi

My withdrawal not coming from leonbet.

i make withdrawal from leonbet 3days ago(20-5-2023) still its showing pending. i ask customer service , they said "your payment is currently pending due to standard verification checks by our security department" But i complete all my verification. Now 3 days finished still its shows pending. all customer service agent ask same answer only. plz help me to get my money sir / mam

Thanks in Advance

Dear jeyashyamala13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok sir / mam I am waiting till 14 days. And come back. Thank you for ur kind reply

Dear jeyashyamala13,

Have you received your withdrawal from the casino yet?

No mam still I don't receive my withdrawal. Also I don't receive any notification from leonbet. I contact customer care via chat , they all said same answer

( Your payout is being verified and will be processed after successful completion.

On behalf of the company, I apologize for the temporary inconvenience.

This situation is described in clause 6.8 of the Terms and Conditions of BC Leon:

6.8: We reserve the right to check the user's gaming activity. In some cases, the check may take up to 30 days. The processing of payments from the gaming account will be suspended for the time of verification.) .

All said same answer only , still not received any official notification or email

On may 28 I received one email from leonbet ,

(Hello,

You have requested a withdrawal to account 110075864725. Please confirm your approval of its execution in the reply email.

We look forward to your reply)

I also confirm my withdrawal reply via email. But still no response

Thank you for your reply, jeyashyamala13. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes sir / mam I already take withdrawal Of Rs 7500. It's processed in one hour.

But my next all withdrawal all still pending sir. Almost 18days finished still its showing pending only sir.

Also I don't play with any bonus. I play my own money sir.

I have make 3 withdrawal of rs

1) 124180 (20-05-2023)

2 ) 2000 (22-05-2023)

3 ) 2000 22-05-2023)

(Withdrawal I'd : 338828943 , 338988619, 338991870)

These my 3 withdrawals still it's not processing still it's showing pending only.

Thank you very much, jeyashyamala13, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, jeyashyamala13!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hi sir ,

Actually today 30th day from date of waiting my withdrawal. I contact LEON BET customer support via email, they said Saturdays and Sundays not considered working days for withdrawal processing. LEON BET said, wait this process takes maximum 30 days from the date of withdrawal without Saturdays and Sundays. so now i need to wait 10 days more without Saturdays and Sundays.

so i request u to extend timer for 2 weeks ( exact date June 30).

Thanks in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi

Today I received one email from Leonbet. They said My account is going to locked permanently due to violation.

And they charge 5% penalty and taken my whole winnings. take my all winning amount. And ask me now make me a withdrawal again now. And they said once it's done my account permanently closed.

Actually my Leonbet account balance Rs 128180. But now 90540 only Remaining.

So i am going to atleast withdraw my remaining funds in my account to my astropay wallet. But my astropay wallet still not received my money. Now they Locked my account also.

They cheat me, first they said i need to wait 30 days for withdrawal verification. But now they taken all my winning and charge 5% penalty. I really really sad from this action.

Hi

I received my balance amount now.

But problem is why they block my account sir. I emailed security team. They ask me due to violation. And they ask me some Fraudulent activities in my account so we decided to close ur account.

But i ask them , how they decide me as a fraud. They ask me the reason is Deposit from another account is deducted so only we close ur account.

Actually I open and register Leon bet . And deposit 100000rs from my husband account. This my husband account. I have no face problem while deposit. And play time also,

once i make request withdrawal, they cancelled my withdrawal and suspended my withdrawal permanently. And they ask me for ID verification and i done my id verification, then they ask me a statement of deposit bank side. I send my husband bank statement also. And they asking my husband id verifications. My husband also done his verifications completely.

After that they ask me to wait for 30 days maximum time duration for processing my withdrawal. So i decide to wait for my payment.

But yesterday is 30th day, still i don't have any update from leonbet. So i decide to contact security team via email. Once i contact security team, next 5 mins they block my account and said my account is locked due to fraudulent activities.

how they aks me as a fraud. I think they all only fraud. They take my winning amount everything.

Actually I deposit 103200 totally. And i play solts games and wins some Money totally i have in my game account balance Rs 128180. Till yesterday. I make withdrawal and wait more than 30 days. Actually my money is hold for him. So they only responsible my money. But they charge me penalty and take my all winnings.

They take my winnings Rs 32480

I really disappointed. They all very cheating peoples , they stolen People Money. Plz take action

Jeyashyamala13, depositing using other person's payment methods is considered as a breach of terms and conditions in almost all of the casinos, so in this case casino has right to forfeit winnings that were obtained this way. In such cases, deposits are usually returned to the same account from where they came, so it is natural that you have received them. Sadly, I cannot help you in this case, so I am forced to reject this complaint.

Please, be careful in the future and use methods that are only in your name. If you will have any troubles with any other casinos - do no hesitate to use our Complaint Resolution Center again! Also, if you have any other questions, you always can contact me through my e-mail: pavel.k@casino.guru. Thank you!

Respectfully,

Pavel K

Casino Guru Team

Sir very very bad sir. They accept my deposit comes from any account but they don't process my withdrawal.

This not good. I have play some other casino they don't rule this.

I really very very disappointed. Leonbet is very very bad choice for casino. They accept deposit from any account, but they don't accept my withdrawal.

Please note sir : Actually that's my husband account only. Not any other third party.

Anyway they stolen my winnings and charge penalty 😞