The player struggles to withdraw his balance as the casino is non responsive. The complaint was resolved as the player received his money.
Lemon Casino - The player struggles to withdraw his balance.
Amount: €500
Lemon Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello dear Casino Guru team!
I won 500 euros with a bonus and now I want to pay it out. I can't find any live chat (even during advertised 5-8pm).
I have already written several emails to the casino without success and without an answer. I do not know anymore.
can you please help me!
(I even won 3000 with the bonus, but since the maximum payout from the bonus is €500, the rest was canceled. But it was also in the terms and conditions and I knew)
Best regards
Marius F****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Hello Marius2501,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lemon Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Why are you trying to contact the casino support? Did you try to request a withdrawal already? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Good day,
I got an email from the casino for the first time yesterday.
I'm in the process of verifying myself.
I have requested a withdrawal several times but have never been helped with my verification. I couldn't verify myself because they don't have a portal where you can scan and upload your documents.
Thanks very much
Best regards
Marius F****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Hello Marius2501,
Please be sure to forward all the documents the casino requested in order to finish the process as fast as possible.
Let us know if there will be any update or you would struggles with the verification.
Public
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1 year ago
Dear Marius2501,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
