Lemon Casino - Player's winnings have been confiscated.

They sequester my money with my account. Im played with my own funds . Three where no bonuses anywhere . When receiving the bonus there was no information that the maximum stake was 10 Polish currency. This is 20000050 PLN THIS A LOT OF MONEY they cofiscated this two weeks later my won special to no payment ma please help me!!!!!!!!!

Dear mat22000,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

2. Before any withdrawals are processed, the player's gameplay will be assessed for any unusual play patterns. Unless otherwise expressly stated in the promotional terms, the maximum permitted bet (including features such as bonus buy, gamble and/or mini-games) should not exceed €2 in total and/or €0.20 per line until the wagering requirements are met. Bets exceeding this limit until the bonus is fully wagered will not be accepted. The following limits apply to alternative currencies: 2 USD, 2 CAD, 10 PLN, 20 NOK, 200 INR, 800 HUF, 40 ZAR.

Our position is closely explained in Fair Gambling Codex:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Kristina

In my account i cant find this bonus, casino after two weeks take my money and told me that i played on 50 zł and minimum is 10 zł but when they give rhe bonus no send the information, first i have to paid my money to receive the bonus, bonus was big because i Play very long time and i was paid my really money and they give me bonus but i didnt know that minimum is 10 zł this no information when you have the bonus, this is 2000050 PLN! AND after two weeks they suddenly remembered that this is my fault ? This is special for no payment my money, i could withdrawal my money before that but i was on the doccuments front bank and they suddenly after two weeks took my money took 2000050 PLN! Please help me!

Look at this and help me i begging you

This was my winning money this is no all bonus, bonus turnover if i Hood remember have 4000 PLN no 2000050 PLN.. I TRY to find this bonus And find all Play please help

Thank you very much for your reply, mat22000. I’m very sorry but you haven’t provided everything I asked for in my initial message. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear mat22000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.