A player from Poland contested Lemoncasino's claim that he had placed bets exceeding 10 PLN using bonus funds, which led to the confiscation of his 2000 PLN. The player insisted that he had only played slots at the minimum bet. However, the complaint was rejected because the player failed to respond to messages and questions, which prevented further investigation.
Lemon Casino - Player's winnings have been confiscated.
Amount: 2,000 zł
Lemon Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Hello,
Lemoncasino just confiscated my 2000PLN.
I have not made any withdraws, just deposits, the total deposits comes up to 5000PLN.
Problem arrived after 1! withrdraw.
The support team informed me that I have placed more than 10 PLN bets using bonus funds, but this is not accurate. I only used the bonus to play slots at the minimum bet.
Can you please support me in this case.
Thank you,
Vadym
Public
Public
3 months ago
Hello 5kaa,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lemon Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus were you using? Would it be possible to forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
