Lemon Casino - Player's struggling with verification of his deposit payment method.

Hello, the account has been blocked despite providing the required documents.

The problem resulted from the bank, which had just entered information about the second co-owner of the account and its affiliation to the account number on its account statements. Previously, he did not have information in the pdf statements at the account number of two owners by name and surname, which was required by the casino. They did not accept the purchase of a paper version of the document confirming the affiliation, the bank did not issue such a document in pdf, nor did they issue it, and the written version should be taken into account, especially since obtaining such a document cost extra. Due to the impossibility of going through this point, I put the topic aside for the moment. In chats and hotlines, I was informed over time that after the new year such a joint account should contain the required information and it will be available in pdf. The document has finally been sent. Another problem on the part of the casino resulting from what I wrote above. There is currently no response.

Dear lugi92,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. 

Do I understand correctly that you were the main beneficiary of the bank account in question even before the deposit in the casino was made? Is the document with you as the beneficiary not able to be generated by your bank, where the deposit in the casino is displayed?

Do I understand that you are the owner of the casino account the complaint is about?

Thank you in advance for your reply.

Best regards,

Tomas

Dear lugi92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.