The player from Germany deposited in the casino but the amount wasn't credited to his casino account. The player confirmed the issue was resolved and asked us to close the complaint.
Lemon Casino - Player's deposit seems lost.
Amount: €45
Lemon Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello and good day!
My deposit of €45 was made as an online transfer.
The money must be posted at Lemon Casino today! But they want a PDF with the data that I sent, but they don't accept it! After all, it can't be that difficult to confirm the dates with the deposit and booking.
I hope there is a positive feedback!
Best regards
George Selz
Automatic translation:
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1 year ago
Dear Schamane,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to my email at tomas@casino.guru?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
Hello Tomas!
This is the second deposit, but something went wrong with online banking. It was an online transfer that should have arrived today!
I have sent you a PDF with the deposit!
Best regards
george
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1 year ago
Thank you for your emails,
If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
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1 year ago
Translation
Thank you Tomas!
Many thanks for your efforts, then I just have to hope that my €45 will be booked at some point.
Best regards
george
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1 year ago
Dear Schamane,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello Tomas and good day!
Please stop the process!
It's been dealt with.
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1 year ago
Dear Schamane,
I'm glad to hear that your issue has been resolved successfully, presumably, your deposit was located and credited to your casino account. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
